All County Air LLC

Terrible. Day 0. Realize I have no AC and find home warranty info. Day 1. Called warranty co. and set up inspection/repair of my AC. Day 2. 1st call from All County Air, LLC(ACA) 10:33am checking my availability. 2nd call at 12:05 letting me know they're on the way. They arrive, are on site less than 15 minutes and diagnosed the compressor as bad. I presumed they were competent and this was correct. I pay the warranty fee to them. Day 7. I get an email from the warranty co. letting me know the parts have been ordered and are expected to arrive by end of day 12. Day 8. Update check email from home warranty co. I responded as 'In Progress'. No further emails. Day 14. I've heard nothing and leave my first voicemail for ACA @7:06pm. Day 15. No return call. Call again at 1:42pm & 6:29pm. Leave a second voicemail on the second call. Day 16. Call again at 4:57pm, leave third voicemail. I check my own voicemail in case I'd missed a call, no messages. Day 19. Call again @9:45am. Leave a voicemail to please call me. Call warranty co. They can also not get to ACA and leave a message to call me. Tell me to call back in 24 hours if I haven't heard anything. Day 20. I call the warranty co. They try again. They leave another message for ACA to contact me. I advise I'm going to cancel the payment if I don't hear something soon. Day 21. I make this timeline of events and post the negative review of my experience so far.

If I could give Rick and his team 10 stars I would! They are absolutely incredible! First let me begin by saying I have 2-10 Home Warranty. My HVAC began having issues two years ago (in 2017) and I was lucky enough to have been paired with Rick. From the first time he came out, he and his team were extremely polite, professional, and always timely. I cannot say the same for 2-10 as they consistently dragged their feet with service requests. Being the professional he is, Rick was kind enough to compensate for the lack of expediency demonstrated by 2-10 by coming to the house as soon as the paper work had been completed - often the same day, but never waiting more than 24 hours. Knowing 2-10 was doing everything they could to put a band aid on the unit rather than replacing it - which was desperately needed - Rick was patient and continued fixing parts here and there just to be called back a week or so later to fix something else. Fast forward to February of 2019 and - with Rick's support - we were finally able to get a new unit! 2-10 Home Warranty mailed the new unit to his office on Monday and he had it installed and in working order by Wednesday. I feel incredibly grateful to have worked with All County Air Conditioning & Heating and I am thankful for the excellent work performed by Rick and his team. If you are looking for someone who is willing to go the extra mile for their clients, look no further than All County Air!