Five Star Painting of Wilmington

We hired Tanner and his crew to paint our two bedroom condo in between renters. We do not live in the area, so we inquired about the possibility of meeting for a quote and having the work done over back-to-back days. Tanner was willing to meet with us on very short notice to provide a quote for the work and was then able to, again, complete the work in a very quick time frame (the next day). In my estimation, his quote was fair. He shared his company's policies, including the use of the same crew throughout a project, a walk-through at the end of the project, and respecting the home by using drop cloths and vacuuming after the job was complete. They matched the paint to the color previously on the walls for us. On the morning that our job was to be completed, I met with the painters and let them into the house. We exchanged numbers, and they knew I'd be around the corner waiting for the job to be done (rather than waiting in the house itself). They said they would call when the job was complete. Around 5:15, when I received a call from the painters saying the job was complete, I headed back over. However, they were not completely done. The crew was finishing touching up the trim, but the majority of the work was complete. The paint job on the walls was beautiful. They told me it would be about another 20 more minutes. The only thing that I had noticed while I was there that bothered me, was that they were not using dropcloths and the paint buckets were sitting on the carpet without anything underneath. In my quick glance around the house, I was focused on the paint on the walls, and everything else all seemed fine, so I did not bother to comment. There was a lot of debris on the floor, from sanding, filling in nail holes, etc.. and dried paint from the paint cans. This did not concern me as it was part of the agreed upon service for them to vacuum when the job was done, and they were not yet fully done. I still had a few more errands to run to fully prep our house for the new tenant, and wanted to head back out of town that night. Because everything up until this point had gone exactly as arranged, I did write the check and provided it to the painter - this was my mistake. When I returned about 30 minutes later, the painters were gone. The floors had not been vacuumed at all and upon walking around to pick up some of the bigger pieces of debris, I did find some paint drops on the carpet. As previously mentioned, I live out of town and did not have a vacuum with me. Prior to the paint job, the carpet had been steam-cleaned to prepare for the new tenant. I was embarrassed to leave the floors the way they were with a new tenant moving in the following week. The next day, after I had returned home, I reached out to Tanner to express my concern over how the house had been left. I didn't ask, nor was I looking, for money to be returned, but in my opinion not much was done to remedy the situation. Instead of an apology, Tanner said he had spoken with his painters who had "insisted" they had vacuumed, and discounted my complaint, saying that I had not been in the house since the job was complete. While it is the right thing to back your employers, it is another thing to discount the customer. After my asking, Tanner "agreed" to have the painters return to the house and meet with our new tenant to vacuum the house. As proof of the lack of clean up, I sent him several pictures of the carpet, with the rings from the paint buckets still in the carpet, and obvious debris on the floor, including several nails that had been removed from the walls. As "agreed" upon, I sent him the time frame for which our new tenant would arrive so we could arrange a time to have the painters vacuum. I did not receive any further communication back from Tanner after sending the photographic evidence of the lack of cleaning and paint drops. Again, we were not really looking for money to be returned to us, but no gesture was offered to remedy or even acknowledge the drops of paint on the carpet or the condition in which the house was left. As the date of when our tenant arrived has come and gone with no word from Tanner, we arranged for other means with the tenant directly. Overall, we were pleased with the actual paint job, but very disappointed by the end clean up and how the situation was handled. Perhaps if I had been in the house during the painting, or if the house had looked like it was filled with our household goods, they might have used the drop cloths more faithfully. I also learned my lesson on providing payment before a job is 100% complete. I would recommend Five Star Painting with the advice of having more personal oversight to the job that is being completed.

Terrible. Didn't show up first day - never called. I had to call to ask why they don't show up. They said there was miscommunication within business. Rescheduled. Showed up - forgot to bring project folder - no paint - didn't even remember colors they were supposed to bring. Wasted almost whole morning. I had to revive them paint chips, they had to go to get paint, painters came back, didn't get started until around 10:30. said they would stay later and me on Saturday to get job done. Quit at 4:30 that day and didn't come back until Monday. Broke every promise they made. They were supposed to use Sherwin Williams paint because it was the best, yet actually used Glidden which they had told me originally was inferior paint. Priced the job with Sherwin Williams paint. Tried to tell me they priced a different scenario than I was telling them needed to be done. It was a nightmare. Had to have TV's rehung at additional cost because they could not get them to work again (2 of them).