American Concrete Services LLC

Their BBB accreditation was revoked for a reason (see pics), they refused arbitration knowing their job was sub-par. Cliff's Notes Version: They'll install concrete that drains toward your structure and not fix it, as well as showing support for Veterans, only to ignore them when a workmanship/installation issue is conveyed. (I paid both the deposit and remaining amount in a timely fashion) American Concrete was hired to replace the entire driveway (~40') based on a combination of their bid (versus two others), Better Business Bureau rating, and their seeming support of Veterans with a 5% discount. Everything went well with the bid, deposit, and scheduling... they even moved the install date up a bit. The installers were personable and professional, and seemingly knowledgeable. It took three days to remove, form up, and pour the new driveway. Initially, the rebar wasn't installed in accordance with the bid, but a quick message to the owner/admin had it rectified quickly. They left and I began keeping a sprinkler on it during the curing process for ~2 weeks. After the install, I was out of town for a bit, and then it didn't rain for a while so the problems didn't immediately surface. However, upon a good rain it was apparent the sidewalk slab and one of the slabs in front of the driveway angled TOWARD the house, draining water against the garage exterior and running into the garage (see pics of level and rain). Initially, Kevin (owner) showed up at the house twice to check out the issue, and ultimately did nothing to fix or offer any solutions. Once winter snows arrived, it became apparent that not only was water draining toward the house, but the driveway is higher than the garage floor. Now, when a car has snow and ice melt, it pools at the door with nowhere else to go. At this point, I reached out again to Kevin (owner) and Cyn (admin) twice, and have heard nothing back whatsoever. A BBB complaint was filed mid-April, and approximately a month later, they advised the business was looking into it. Now, another month has gone by with zero contact. Lastly, be sure to pay attention to their contract. It specifically states they're not responsible for spalling, and will only 'help' a customer make a claim against the concrete company... despite improper finishing techniques being a cause. Approximately 4 months after installation it began spalling (see pics, there are many, many more), and at no time were any de-icing agents used to remove snow or ice; only a shovel was used for that purpose.

Great experience start to finish! Our new patio exceeded our expectations and looks amazing. The entire process was very professional, appointments were met and the work was completed in just 2 days. Communication was very good and I sincerely encourage anyone seeking concrete work to consider ACS. Thanks Kevin and crew for such a great job and pleasant experience!

We hired American Concrete Services to widen our driveway. Even though it was a small project, we were treated with respect and courtesy. They helped us nail down exactly what we needed, rather than pushing a more expensive option on us. They used special concrete to match our existing concrete--it looks great! They always answered our communications (phone and email) in a timely manner. They arrived on time and left the work area clean. We were so impressed we hired them for another job--and they did that one wonderfully well, too. Overall, it was a great experience, and we would recommend American Concrete Services to anyone who needs concrete work done.