Carbon Custom Homes, LLC.

This is a summary of this review. Scroll down if you want to read more in detail: NOTE: For those that also got tricked by Carbon Custom Homes, it is very important that you go to this website https://nclbgc.org/ and click on the Complaints on the upper left of the page. Submit a complaint about CCH. These folks should not be licensed anymore to ruin anyone else’s life. Chad Bonds(Owner of Carbon Custom Homes) has another company by the name of Bonds Building and Remodeling http://www.bondsbuildingandremodeling.com/. “New home owner beware.” Also, some great resources that helped us and are still helping us are Jim Demay (https://www.concordlawyers.com/) located in Concord, NC, and Holly from Holton Construction Concepts. She is the General Contractor finishing our home(https://www.facebook.com/holtonconstructionconcepts/) . Her and her team are the opposite of what Carbon Custom Homes is. Finally, the county inspectors sometimes seem to get buddy buddy with the General Contractors and Sub-contractors, which was the case in our situation. A lot of things were passed by the county inspectors that should have not passed, causing us to pay for it again after we fired Carbon Custom Homes. One lesson learned, just because county inspectors are passing things doesn’t mean they were done correctly. Hire reputable professionals to inspect your home (especially HVAC, Electrical, and Plumbing) before you signed that the house is complete. Carbon Custom Homes: 1. Dishonest 2. Disorganized 3. Do not put the customer’s best interest first. 4. Almost all of their subcontractors are the cheapest, lowest quality companies. 5. Leave trash all over your house while they are constructing and bring trash from other construction sites to your yard. 6. Lack communication skills 7. Try to make you pay money for mistakes that they made. 8. Do not honor the time they put on the contract on how long it will take to build your home. We fired them after 14 months of working on our house, and it was supposed to take at the most 8 months to finish it according to the contract. (this = paying interest and rent all this time, and you may need to find a place that rents month to month since you will not know when they will be done). Bottom line, do not hire CCH. Chad also has another company called Bonds Building and Remodeling. Do not do business with that company as well. It is just Chad under another company name. They will put you through a nightmare if you do, and may make it to where you are homeless while you are waiting on them to get done with your house. Our house was supposed to be done in 8 months and after the 14th month, they still were not done. We had our attorney Jim Demay send a termination later on the 14th month for being at default with their date. Do not be fooled by the other reviews on Houzz.com placed there by colleagues. The clients that have great reviews about them have been the folks they started building first when they hardly had any other constructions going. The latest reviews on Google are a reflection of their work now after they decided to grow too fast and not pay every project the attention it needed and deserved. (Continue if you want to read details) They also do not pay their sub-contractors causing liens to go against your home. DETAILS: CCH started building our house in January of 2017. The first mistake they made was to not buy our home building plan in reverse like we asked them to. They assured us that this will not cause any problems but it did. When they laid out the flags the shape of the house, they laid it out according to the building plan they had purchased and not the reverse version we wanted. Then they placed the plumbing in two separate bathrooms in the wrong place and poured concrete slab over it before we caught it. They had to cut through the concrete floor to fix this. When they began to put the framing of our house in, we noticed that someone didn’t communicate with the framers, because we changed some doors in the front to windows and they were framing for doors. Thankfully we caught this before it was too late. They messed up our floors and then tried to make us pay for it. That was later dropped after our attorney reminded them they had a fixed price contract and they could not charge us any additional money on something they agreed to do. They also ended up placing the brick on our back porches the wrong way, making it look like the porches were an addition to the home gone wrong. When we mentioned it to them, they said the county inspectors would not let them fix this and that there was nothing they could do to fix it. We then had a leak (after the insulation was up) on the ceiling over our master shower and one over the garage. The leak over our Master Shower was so bad, the water on the floor almost reached our master bedroom which is 20-25 feet away and it soaked the insulation and it fell on the shower floor. When I contacted the county inspector to see if this was going to get re-inspected, they had not been called about it by CCH. When the county called Alan Inman from CCH, he lied and said that no insulation had been wet and that the rain was actually coming through a window in the shower and that they were scheduling a meeting with us to talk about it. All lies. We were the ones that had to continue contacting them and had the county come out to look at it. They replaced the insulation, but we still have the stain of the wet drywall over our shower. They did not run wires for both our island on the kitchen and bar, so they had to cut through the slab again to re-route wires to those areas. They placed our granite counters in the bar, before cutting holes for the county’s requirement of electrical outlets in bars and islands. After we fired them (14 months later), we hired Holly’s team with Holton Construction Concepts and between her team and the head county inspectors being called out, they found the following (to name a few): HVAC problems, Plumbing problems, Electrical problems, etc… Our shower leaked right after the plumber did a pressure test. I’m so grateful for Holly’s team. We are so happy we fired Carbon when we did, or else we would have moved in the house with so many issues. Our septic tank was also not installed properly, 1-2 days after it was installed we had a rain and we found the septic out of the ground and floating in the hole that it was supposed to be in. We contacted CCH, eventually they put it back in and we asked what they did to prevent this from happening again, we were told they filled it with water, after the very next rain the septic tank was again floating on top of the ground, there was no water ever put in the tank, it was all lies. There are MANY, MANY, MANY other details that would take all day to write. Please stay away from these people, they tell nothing but lies, they do not care about you, your time, or your money.

Avoid this company and any affiliates (Bonds Building and Remodeling) at any cost.

I could write a book with everything that has gone wrong and all the lies I’ve been told, but I’ll just keep it simple. They started grading my property January 26, 2017. It is February 9, 2018 and my 1,289 square foot house is Still Not completed. They will Not answer my phone calls. They will Not return my voicemails or respond to my texts or emails. I have No Idea when my house will be completed. They told me before signing the contract that it would take 5-6 months to build. The contract gave them 8 months. Here we are over 13 months later with no end in sight. On a not even 1,300 square foot, one story house. You would think they’d be bending over backwards, with a sense of urgency, to get my house completed, but what I get is no communication. They have no respect for you, your time or your money. I am heartbroken, exhausted and disgusted. This has been a nightmare. Do yourself a favor and Avoid this company at all costs.

Had a great experience building with this group. The entire team is very professional, true to their word and went over and above the norm to make sure they were able to build that special. one of a kind home. As a Realtor for 16 years, I have to be 100% confident in any business partner I team up with and that they will take utmost care of my clients...as they for sure are a reflection of me, and my business. They have demonstrated this and more...I have and will continue to recommend Carbon Custom Homes.