First Impression Painting LLC

Jean is full of it. I was told by her on 2 occasions the owner would be out and he did not show. Instead they sent a worker to come fix 5 or 6 issues when I sent them 20+ pictures. Any excuse to make themselves look better. And yes....I will put a review everywhere I can to help someone avoid Jean and her bitter attitude towards customers with legitimate complaints. I would be happy to share the email threads with her to anyone on the fence about using this company. Have no issue with mistakes happening. I have issues with unethical business practices and failing to correct mistakes in a timely fashion. If I had not caught the single coat of paint myself they would have never told me. By the way I asked for a receipt of the paint that was purchased twice and never got it. Must be hiding something.

Robert and his crew were prompt to respond to my quote, set up a time to get an estimate, and show up and do the job. It took only two days to paint the entire condo and they were able to accommodate my multiple color choices throughout the place. The crew was nice. The job comes with a one year guarantee to make touch ups as needed. After they completed the job there were a few spots that they needed to touch up on. It took numerous calls to get appointments to get the touch ups completed and during the process there was FOUR no calls-no shows. They explained that there was some family emergencies, which is happens and is understandable, but the lack of calls saying they wouldn't be able to show up was extremely inconvenient, especially since many of these appointments were doing the workday. If you aren't in a role where it is easy to take time off or work from home, I would be wary. The experience getting the touch ups done was really the only negative part but this was the part that required the most involvement/follow up from my side.

They did a great job and even came back for touch-ups.