Custom Renovations LLC

After six months of terrible communication from contractors with estimates that either never materialized or were astronomically high to replace deck stairs, we came upon Custom Renovations, and from the first moments of the communication, they were a breath of fresh air. John’s communication is unparalleled, and we’ve never come across any contractor as honest or communicative as him. From the moment we started discussing the problem and the options to correct it, John had a thorough explanation for each step, a detailed listing of all anticipated options and expenses, and an accurate window of time in which he would complete the project. He was clearly passionate and excited about the work he does, and he is a great, upbeat, positive person to work with! Once the project got started, John kept us well informed at every step – texts each morning with an anticipated arrival time, updates if he had to run to the hardware store, any potential weather-related challenges, etc. Not only was John’s communication incredible, but so was the quality of his work. John’s attention to detail was impeccable. He even custom built extra stairs to create a better, safer angle knowing that there would be kids regularly using these stairs. He also took the time to go through the entire yard with a rolling magnet at the close of the work to ensure that he had not left even a single nail in a place where the kids or the dog would find it and get hurt. Everything about John’s work was spectacular and exceptionally unlike any other contractor we’ve ever experienced. I can’t recommend Custom Renovations enough, in fact, we’ve already set up our next project! You won’t be disappointed with John or his work!

I was not expecting the wow-factor I got when Custom Renovations finished my deck…I just let them do their thing while they were here and when I saw the finished product I was so amazed! It turned out more beautiful than I thought it would! John and Tony work so well together and I would recommend them to friends and family without a doubt. John Renzi made one of four quotes I received to replace my deck, not the lowest or the highest, although it met the low maintenance requirement I was hoping for. But what impressed me over the others from the start was that John showed a lot of passion for his work and took his time explaining my options before they started the project. He encouraged me to take my time deciding what I wanted, and at my request made suggestions which turned out to be very valuable in helping me choose colors and designs. He spent time finding other options when it turned out to be more than I wanted to spend. I had an old wood deck with lots of layers of paint holding it together, but when they were done I realized my new deck would now be a great selling point if I ever moved. Communication is always very important to me when doing any project, and John always went out of his way to do that, from advising me of arrival times, inspections, and daily progress reports. My neighbors even told me they’d never seen a crew this neat and clean, as they always sprayed off my driveway and patio area - then nicely place tools in one area before they quit for the day. I’ve had six projects completed on my home this year and can honestly say that Custom Renovations was the best contractor I dealt with. They did what they promised, in the time they promised, the work was exceptional, and I hardly knew they were here. What more could you look for in a contractor? I’m very glad I had the good fortune to hire them. Donna W.

they gave me the estimates i needed