Moving Stars Inc

If i could give zero stars, i would. We required their services for a local move in Torrance, CA on July 27, 2019. 1st off these CRIMINALS stole my wife’s wedding ring and anniversary bands from our bathroom……but before we realized this….I called the 800 number to schedule my move and told the dispatcher I'd need at least 3, if not 4 guys to move my furniture because it was really heavy items we needed help with. He insisted 2 guys would be sufficient. they showed up 2.5 hours late in a piece of s**t straight truck that looked like it needed to be put in a junk yard and after we supplied them with food to get some energy levels up, they first came to the door demanding beverages and then littered our property with the wrappers from the food we had purchased for them. They complained the entire time ---“ugh…this is sooo heavy…..this is too much work" --- we heard this over and over and over. Not surprising, the 2 guys were unable to move most of the stuff so my wife and I had to help the entire time...all the while they FaceTimed with their girlfriends which was very frustrating (you're paying them hourly!!!). The cherry on top is when one of the guys took a 30 minute s**t and clogged my toilet. Just nasty! (and don't forget, we're paying hourly, so I paid this company to take a toilet clogging dump.) Later, when we discovered they robbed us we tried to reach out to Sean the manager……what we got was ZERO follow up, ZERO support, ZERO empathy….nothing. Sean stated, "well, you should not have left the rings in the bathroom." Worst part.....Sean is it. He is the guy you will talk to and he gives ZERO f**ks about his customers. He will not let you communicate to the owner. This is a criminal organization. We filed a police report against the movers.....but it's a waste of time....the rings will never be returned and we are out a lot of $$$$ to replace them. DO NOT use Moving Stars Inc services!! We’re still very upset with the entire experience and we are reporting them to the better business bureau and trying to use their insurance to cover our losses. Nightmare indeed.....wish I never picked up the phone to call them.