BM Flooring Inc

They are contracted to do flooring for LL Flooring in Maine. They subcontracted to another company for the install. During the install the sub inadvertently cut partially through a wire that lowers an outlet and two lights. I sent them an email with photos and have now called twice leaving a detailed message and asking for s call back. They have yet to return the call. I am now I contact with LL Flooring concerning this and they are aware of BM Flooring lack of response. I should mention the sub also failed to complete the 1/4 round in a section of our dinning area. Beware of doing business with this company.

Warning! Deeply disappointed in the BM Flooring. I have had a disappointment time with this company. If Lumber liquidators is using them to install your floors go someplace else. After the install of my floors, 4 months later, I was having issues with flooring separation and notices some poor re-finishing I paid for on top of the new install. I went into Lumber liquidators to ask for them to come look at the floor. They said they would contact BM flooring. 2 months of trying to get a hold of them BM flooring they finally responded after several attempts from myself and Lumber liquidators by email. They asked for a few pictures and would not even come look at the floors. After looking at the pictures they determined they were fine, and not their issues. I asked for someone to come look at it. There response was to wait another month. I have asked to speak to the owner. No response. This is the company motto “no response” to anything that does not give them money. I paid them over 7000 dollars and cannot even get a call back from them. WARNING GO SOME PLACE ELSE.

I am a realtor in the state of Massachusetts. I stopped by this office today to introduce myself and exchange business cards, not that I got a chance to do that, because despite the fact that 3 of the workers there (assuming one of them was a manager or someone of authority sitting at her desk) saw me at their door, NO ONE took it upon themselves to open their door and assist me. This is the poorest customer service I've seen in years. Despicable.