S & M Customs

Set an appointment with Matt for an estimate on repairs at a house I own in Memphis. Set the appointment on a monday for that wednesday at 4:30. He asked me to text him my address and I said I would call him wednesday prior to the appointment to confirm. I called him on wednesday ,he said he was just leaving another customer’s place , but that I had forgotten to text him my address . I said no problem, I would give it to him then. He then hesitated and then said he wouldn't make it before I even gave my address to him ,despite his knowing in which general neighborhood he needed to be, as per our conversation monday. Did not give me a reason . When I asked , he mumbled something about just leaving a customer’s place . I think he just didn’t feel like doing the work. I don't know about others ,but my time is valuable and I am very busy .In fact, I flew in from out of state to take care of business on this house . I don't waste my time or other’s time and I do what I say I will ..general grown up professional respectful stuff . Then he says he could come out the next day at 4. I thought not having my address texted to him as opposed to just giving it to him then , was not a valid reason to cancel . As I've said ,he knew my general neighborhood from our conversation monday and understood where he would need to be and when regardless. Gave it another chance anyway ,changed the appointment to the next day at 4. Texted the address as soon as we hung up confirming date/time as discussed. He never showed up ,never responded to my texts or answered the phone . His name is Matt .He is unprofessional, unreliable, and disrespectful . A complete waste of a week of my time trying to set up an estimate. It gives me a pretty good idea about the issues I would have had if I had hired them and this is a very lengthy expensive project . I would never recommend a company with this kind of service, or lack of it.

Love the backsplash! Thank you guys so much !

Matt and his team always do an outstanding job ! I've never been disappointed with any of their work they've done for me.