Dan The Carpet Man Hard Floors & More

Following is my last text go Dan. Good morning Dan, This is John from 3065 court street in bartlett. Charles and his crew re did the floors again. The second job was worse than the first time including four boot prints they left in the stain. I asked for the worst areas ( not all ) To be fixed. Charles' crew came back and touched up but only did about half of what was asked including not getting rid of three of the boot / shoe prints and extreme difference on the sheen and color of the touched up areas. I asked again ( walked through with him each time) asking him to again address the areas discussed. He said he would take care if it. They came and touched up yet again. They did not tack the floors with spirits before staining. They put on a coat of poly leaving several areas pooled. I asked for those to be fixed, after three days of dry time ( as was the case between stain poly etc each time ). Waited another three days. I checked this am and the finished job is worse than before. There are several walls where the poly is several inches from reaching the wall and several areas of pooling. I do not think Charles and his crew are capable of correcting these floors. After being willing to settle on less than perfect and given ample opportunity to correct the issues I mire than reasonable but I am out of patience. Additionally l, don't believe they screened after the first coat of poly because there are areas where fibers are yet again embedded in the poly as well as air entrainment in several areas. I have reviewed the NWFA standards which they have not followed. At this point I need for you to get a crew in my home to fix the issues to a modicum of professional standard by the end of next week at the latest or walk away and I'll find someone who can. I'll look forward to your reply by the close of business today. If I do not hear from you by the end of today, my next action is to contact an attorney to seek correction in a timely manner and damages. After Dan came to look at the work to see why I was demanding it to be redone I was told to “calm down “ and he stated “ it’s not like anyone died”. I was completely calm I simply wanted my floors to be done correctly..,

We used Dan the Carpet Man for some floors in our house. At first it seemed like it was going to be a great deal, and almost like he was really doing us a favor. But we ended up having some major issues with the quality of the work done, and the owner and employees were not at all helpful in getting it fixed (we paid as soon as the work was completed, but before we found the problems). It seems like once they had our money, their interest level in us dropped to zero. To say they don't have customer service as a priority would be an understatement - it almost seems like it's the exact opposite. I wanted to give them the benefit of the doubt because it's a new store, but after a little research, it turns out the owner has been doing this for decades. I've asked people to share this as a warning to others - I don't want anyone else to have to deal with what we have. Stay far, far away.