True Temp Heating and A/C, LLC

Cy Nowlin is a fraud. He is not licensed and bonded like he says he is. He has several fraudulent claims against him through CCB. He took our deposit last year and kept it. He refuses to return it. He did not complete any work.

Consumer beware! True Temp Heating and AC LLC and Owner Cy Nowlin are not to be trusted! They did a bait and switch upon installation at our home. The contract was for 3 ton Bryant furnace and 3 ton AC unit and they installed Payne. BUT put Bryant tags on the units! Then we called Cy Nowlin on this and he said he put our true Bryant units in another customer home. So if not us, he would have put fake Bryant units in someone else’s home. Cy said he would come out and install Bryant units to replace the Payne. He did come out for new install....BUT put in 2.5 ton units! Not the 3 ton as agreed! This company is not to be trusted!!! True temp said it was a miscommunication.....but I asked point blank....are you installing 3 ton Bryant units to replace the bait and switch Payne units and they said yes! They will lie and cheat, to the very end. Beware and save yourself time and money. ****DO NOT USE TRUE TEMP HEATING and AC LLC!! They have multiple customer complaints and claims against them with the CCB board in 2017, 2019, 2020 and 2021!

True Temp Owes us $11k for an HVAC system that he started to install and stopped. He told us that he returned all of the equipment after we agreed that he had too many personal problems happening in his life to complete the job. He told us that he would refund us last month and then admitted yesterday that he did not return any of the equipment and does not have our refund. He even went as far as to lie and said he was waiting for the refund check to clear his account before he could refund us. We have documentation of all of this. We were empathetic about his personal situation but he has left us without heat in the middle of winter with two small children, lied to us on multiple occasions and is holding our only money to move forward to get another system installed. I thought we should warn the community of his unprofessionalism. We have been without HVAC through two winter storms since January because of his actions. His business page reflects the same bad business ethics. We have multiple holes in our flooring where the vents were supposed to go that are incomplete leaving cold air coming up from the basement. There is unfinished duct work and instillation all over our basement left incomplete. We are hiring attorneys to get our refund which is another level of time money and frustration that we have to endure because of him. I just thought I’d let everyone know to steer clear. We have been patient long enough.