JordanBuilt, LLC

Their houses are rushed and they didn't finish building my house by the date they gave me. luckily I had some cushion between my closing date and the date my lease ended. Many things were not done properly. I was a first time home buyer and didn't know much of what I was looking for during my inspection. The inspector pointed out a bunch of things but didn't quite catch everything. Over my first year I've noticed many things the were not done properly or fell apart within my first month. I've had to file multiple warranty claims because things were not done properly. One of their repair men even told me he had been to my house to repair multiple things that should not have needed repairing in the first year if it was done properly. Also their warranty is terrible. Most of my warranty claims weren't too painful until my last claim for nail pops and cracking. Something that is included in the warranty. I had to take off from work multiple days because their people never showed up. The process for getting my nail pops and cracks repaired took almost a month from the time I submitted the claim, even though they are still building in my neighborhood. The guys making the repairs didn't speak English so I had to keep explaining what needed to be repaired only for some of it to not be repaired. The people they sent spoke extremely close to no english what so ever. so it was very difficult to communicate with them. At one point I had to use a phone app to write messages to them. The builder made a huge deal about repainting three walls that were repaired. So I have large spots on the two of the walls because they would only repaint one wall. They didn't actually repair all of the nail pops I pointed out either which I think was due to the language barrier. While dealing with this completely frustrating process I spoke to one of their project managers about having the work completed properly and he was pretty rude and didn't care what I was saying. He just kept telling me about how it cost money to repaint the other two walls. He told me they don't have to match the paint that is already on my walls they are just responsible for repairing the nail pops. The guy on the phone even told me they were doing me a favor by even making the repairs because they didn't have to(even though it's clearly stated in the documents I signed at closing that they would make the repairs). He also hung up in my face. Unfortunately these guys already have all of the money they will ever make from me because I'll never buy another Jordan built home. Their workmanship is terrible and their customer service sucks. Even the materials they use are lower grade. Real estate prices are far too high to deal with builders that are not doing their job properly. At this point I'm going to buy equipment to finish the repairs myself and repaint the walls where they left large spots. I wouldn't recommend buying from them unless there isn't better builders in your area.