BLUESCAPE POOL SERVICE & SUPPLY

Okay...where to start..I normally don't ever post a review about any company but I felt like I had to do it so I can help others and save people time and avoid going through this process and getting stress with this company. We dont like to give bad reviews about companies but I just feel so bad with the people that already signed and for those about to. They are very unprofessional, communication is horrible and their overall service is the worst! These company doesn't have a face or a person to be responsible for their mistakes or to answer concerns and questions. At the beginning when they wanted us to sign with them Joe was responsive and always there (He is a great guy) sadly the company wants him to be the face of the company for every issue but they don't keep him inform and therefore he never has the accurate information. Their "Office" NEVER answers the phone!! Manuel the owner NEVER answers and is always hiding from problems. We knew that building a pool was going to bring problems here and there and that it could take a littler longer than expected BUT this is RIDICULOUS!!! We had to call many times so they can put a plastic fence around the pool because we didn't have one and still don't have one. We have 4 little kids and a dog who haven't been able to play in my back yard because these incompetent company cant do the job. Every step of the process has been a problem with them. They installed the wrong title in my pool and tried to lie to us saying that it was the right one. We went to the store they work with and we picked our choice. 12/16 - ONE MONTH LATER……..WE’RE TOLD THE GLASS TILE IS ON “BACK-ORDER” EVEN THOUGH BOB - AND TILE PLUS HAD THE TILE THE ENTIRE TIME. Luckily we noticed the difference. It was a huge problem for them to change it and even though it was their fault, we had to pay all the new material. The copping..We went and picked or copping for the pool. They went got it and brought it broken to my house. I was the one to noticed that they were short on material and that they were ALL broken. Every little task or job they cant seem to get it right. My husband and I had to take days off work to go to Tampa and pick up the material because even though we had picked our copping way ahead of time and these company took forever to get it, there was no longer more. We had to go to Tampa and get it ourselves and load it on and off (very heavy marble). Their workers have a bad attitude. We are nice people, very humble and never try to look for problems. We offer them water, chips, drinks because we feel bad with this hot weather..but they just don't care. We normally come out and say "hi good morning" and they will look at you dirty. Will leave all the chips and bottle water trash in your backyard. I had to pick it up myself with husband. They messed up the pool stairs are super steep and measurements are completely off. It is horrible!! It has been about 2 months since they said (have proof of this) that they ordered the plaster for my pool and that it was going to take 3-4 weeks, then said it was here and then later a few days after that it has not arrived yet. They don't know crap! no one in that company ever knows something. No one will answer your emails or calls. I am aware that there are a lot of issues with pool companies but trust me you rather go with someone else. They just keep giving us excuses to prolonged this process. But they are bullshitting us with constant excuses!!! On 5/31/21 - we agreed to build a pool with Bluescape Pools and Spas for a price of - $62,350. The completion of the pool was supposed to be: 12-16 weeks and was later changed to 18-20 weeks. Based on this, the completion of the pool should have been: by Mid October AT THE LATEST. We were PROMISED that the pool would be COMPLETED BY THANKSGIVING and CERTAINLY by CHRISTMAS. Pool or hole had to get clean up because was infested with frogs and tadpoles. Still waiting for a response on my pool plaster 2 months later. Do your self a favor go with someone else!

Bluescape representative came out to give us an estimate for a pool and deck resurfacing on July 7. Not having received anything as promised, I called on July 19 and was told they were working on it and would have it sent to us via email by the end of the week. It’s now three weeks later and we’ve received nothing. This company is unresponsive, has very poor customer service and unreliable. I do not recommend them.

Worst Nightmare Ever! Hired Bluescape Pools & Spas - Manuel for a $50k project complete remodel with rockwork and waterfall. It was the worst decision I ever made! It was the worst experience and work I have ever seen! The guy was clueless and no timelines, no schedules etc. I was skeptical from the start but was anxious to get project started. I gave them a deposit and then waited for 10 days after signing a contract for someone to actually come back to my property. I later found out I was one of the first rock waterfalls they ever built and they had their tile guy take a shot at it and use my job as a guiney pig! It cost be over $15K to get rid of them and out of my house and them had to turnaround a hire a real contractor and pay for everything to be redone and done right! My advice to anyone considering using this company! Do not hire Bluescape Pools & Spas. & GET REFERENCES WHEN GETTING WORK DONE & Verify the References are actual work they have completed and not just friends doing them a favor and giving them good references!

DONT BY FOOLED BY THIS COMPANIES ONLINE ADVERTISEMENTS OR PHOTOS ON THEIR WEBSITE. OWNER MANUEL IZQUIERDO DID NOT SELL OR DESIGN ANY OF THESE POOLS AND HE HIMSELF AS A CPC BUILDS LESS THAN 10% OF THE POOLS AS HE WAS HIRED SOLELY AS A SUBCONTRACTOR/ LICENSEE AND POOLS WERE BUILT BY LICENSED SUBS NOT BLUESCAPE POOLS & SPAS AS HE DOES NOT HAVE THE EXPERIENCE AND USES DAY LABORERS. (TRUTH BE TOLD HE DOES NOT KNOW HOW TO DO ANY PLUMBING ON HIS OWN AND LACKS ALL POOL BUILDING EXPERIENCE) DO YOURSELVES A FAVOR AND GO ELSEWEHERE YOU WILL BE GLAD YOU DID! BLUESCAPE OFFERS ZERO CRAFTMANSHIP AND POOR QUALITY CONSTRUCTION EXPERIENCE . ANY QUESTIONS OR FEEDBACK I WILL GLADLY RESPOND TO ANYTIME