Pak Pros Professional Movers

DONT DO BUSINESS WITH MATT OR THIS COMPANY THEY STOLE OVER $2,400 worth of my stuff on top of overcharging me! And throwing my things everywhere on top of stealing my things and they stopped on the way to my new apt to let a crew member drink a beer I was there about 15-20 mins waiting on him and his crew to arrive to bring me my things they just tossed my things in the living room on top of taking all my shoes out of their boxes and placed them in trash bags that’s how he stole all my Uggs, Crocs , Heels and Retro Jordan’s!!!! He is rude and unprofessional once I asked him where my items where!! THEY NEED TO BE CLOSED DOWN!!! He has an F with the BBB!!!! Horrible, horrible man this move was $350 and he charged me $680!!!! He’s a scam artist/Con he needs to be shut down!!!

Ah, where to start. OK, they showed up on time. *They had a rented 16' box truck for an entire house *They had two guys from labor ready who IMO have never moved anyone or anything before. *They broke the leg off an antique table *They put a significant scratch in an antique buffet *They scratched our hard wood floors, then denied it. *They dinged the walls (somewhat not unexpected with a move) * They had to stop for gas on our way to unload (how about filling up prior to showing up)? * They bragged about how good they were loading a storage unit. Horrible. I had to stop them twice and re-position. They packed away the heavy plastic I had there to cover furniture and the floor. When I noticed it gone, it was to far back to get to. The owner (Matt), was there the entire time. When he showed up he asked for cash so he could pay his "labor ready guys" because he didn't have enough cash. This was A TRAIN WRECK from the time they showed up. They seriously showed up in a 16' box truck. I can't believe these guys, certainly not close to being 'PAK PROS', can stay in business with the total lack of service. I used my 16' trailer to haul a load, and they started packing incorrectly, had no straps (I did), used my blankets because they ran out. Use ANYONE ELSE. You are warned.

Do Not Hire these clowns. The owner Matt Hazen and his son did a poor job on our Move 10 miles away and quoted us $45 per hour and his team showed up 2 hours late and brought a small truck to move a large home. We were told that they would be bringing a 26 foot truck and they brought a 17 foot truck which made him and his team have to make more runs across town to get what was a one run job, into 3 trips. It took 3 trips because they forgot things and brought a small truck. Matt Hazen came to our home with a hand written card once he saw our for sale sign in our yard. Thats how we originally came in contact with him and his company and he hand wrote on the card that the move would be $45 per hour. Now when we called to schedule with these guys, they said the rate was $65 an hour but we reminded him that he personally came to our home with a card that states $45 per hour for him and his company to do the move and he agreed. Now lets Fast forward, and this is the unprofessional part- Matt sent about 5 Movers that all showed up 2 hours late and we were never informed that we would be paying these guys $45 EACH PER HOUR. At no point did Matt or his Son Kyle EVER mention this to us until the job was done. We requested an in person quote to show them the stuff we needed move to get an accurate his son came out and quoted us a 5-6 hour max job. Do to these guys messing up all day long, forgetting things, breaking our property--Our Job took 10 hours! So when we got the bill, it was clear that we were taken advantage of. Ripped off and various of our items were broken. So when my wife called the own- Matt and spoke with him over the phone about the Poor Service and Unprofessionalism from his staff. Matt was very apologetic and didn't want to admit guilt when he knew for a fact that his team was two hours late and drove a little truck to move our personal items and over charged us for a terrible job and Matt Turned out to be a complete liar and not a man of his word. He Made claims that all of these emergencies were going on and he got food poisoned ....every time we called to speak with him and give him an opportunity, he just kept piling up the excuses and reasons to not accept responsibility. He agreed to giving us 1 hour refund back lol. Which is a complete joke. And he LIED. We had to text message Him, and Call Him over and over and the Guy never even sent the check! Its been 2 months and now he is screening our phone calls. We run multiple businesses ourselves and this kinda of behavior and service no one should ever have to put up with again. We're writing this post so these scammers never try to pull this crap on someone else. We will be filing a formal complaint with The Better Business Bureau for a Full Refund. The damages to our personal belonging cost more than the move. If that is not paid, we will pursue a Civil Lawsuit again Matt and His Company.