Chad's Custom Tile & Flooring LLC

I hired Chad to do to simple shower installs, my wife's family has done tile for over 50 years and they were unable to complete the job before we could sell our house. I had him come bid and he told me he was about two weeks out. He started the Job a week later. It took him 4 days to put in a bathroom surround that should take about 1.5 days. He then left for another job and a week in a half later he still hadn't finished the full surround. I had to grout part of it myself. I bought extra tile for the job and chad used a tile saw to cut the ceramic.(a tile cutter) not a wet saw should have been used. I should have known there would be issues right then and there. Tile saws are only used for natural stone. Not porcelain tile. All cuts in shower are uneven splintered and jagged. He ran out of tile. So I had to substitute in another. The tile is not level and was put in uneven. It runs down hill and there is gaps of up to 1/2 inch in difference. Also grout lines run from 1/2 inch yo under 1/4 inch. I was going to have him install two showers, I told him I would not let him do the walk in shower. I put $1632 down . The shower he did was $870 and know he refuses to send me the remainder back. I will be contacting the better business bureau. The tile will need to be taken out and reinstalled at cost to me. I have been remodeling homes for 16 years and have never hired a more incompetent tile setter. He also took the extra materials i had for my next job with him. So I will have to purchase new. If you choose to use this company, Don't say I didn't warn you!