Lawn Care & Mowing Service - Glen Burnie, MD
1.0
Nancy C.
I have been with Robinson for 10 yrs. when they first started out. As the company got bigger things have changed. Before signing my 2 yr contract I checked with Lee Robinson to make I had Thursday's. I started the season on Thursday and then he switched me to wed. I let it go. In mid June I ask they come on Tuesday or thurs because I was having 18 trees removed. He said he could do it Tuesday. Never came on Tuesday but came on wed with all the debris in my yard and a 10 ft stump grinder throwing wood chips everywhere. The crew was never told not to come and apologized but was told to cut my lawn. They could not weed whack most of my back beds and the mower threw the wood chips in the yard. I was upset and sent Lee Robinson a text. I was told I should have known better to book someone on the day we cuts the grass and "he took a gamble because I had inconveniend him". When we came back from vacation I ask for Thursday's which was the day I was promised back and the day the crew said I was suppose to have back. Lee Robinson sent a text that said take Wednesday or basically fine another gras cutter. We paid our bill as soon as we received it and had referred him to our friends for 10 yrs. Lee Robinson uses the bait and switch game. He tells you what you want to hear and does whatever he wants. The customer is never right. You can not trust what he says and I would NEVER recommend this company to anyone.
Address
812 Oakwood Rd
Glen Burnie, MD 21061