Blue Ridge Appliance

I am appalled at the overall experience. On July 25th I called to make an appt to repair my 90 year old mother’s refrigerator. At the time she had 2 large cabinet style units side by side. The refrigerator on the left was working fine and the one in the right was freezing items in the top back part of the fridge. I called 3 refrigerator repair places given to me by the manufacturer’s call center and located throughout western NC. This company was the only one that allegedly could work on a Liebherr Premium No Frost so the list was stale. They told me they charge $155 for the first 1/2 hour and $2.20 per minute after that for a service technician. 8/10 -sent technician who spent almost the entire time on the phone with tech support trying to direct him. I called my mother after 2 hours and the “technician” was still there. He said he wasn’t able to assess the problem because the mother board was frozen. He said it could take up to 5 hours to defrost and he could come back and reschedule another day. I asked if we could make a follow up quickly because everything in her refrigerator would go bad and he indicated it might be up to 2 weeks before the dispatcher could make another appt and order parts. Mom shifted everything to the other unit that had been working. 3 days later the left unit was totally dead and the right unit was completely frozen. She lost a few hundred dollars on groceries. On 8/16/21 I Left a message that the repair man who came on 8/10 made the situation worse and the original call was for the fridge top shelf/ back area that froze. Now the entire fridge freezes whatever is in there instead of defrosting to access the mother board. At that point, they had not followed up with pricing for parts. When Louis did call back and left a message he basically said it wasn’t the technician’s fault because sometimes things happen when you tackle a problem and nothing the tech did caused the problem and it probably was going to fail anyway. Seriously!!! I left another message a few days later. On 8/30- @ 6:03 AM I was woken up by Louis and we began with a civil conversation. I opted to stay awake and speak with him because I wanted to resolve this issue. I told him that the technician made the situation much worse. His 2 comments to me that stunned me were 1) they didn’t know how to work on that particular type of fridge. At that point I said then you shouldn’t have made that appointment. Or at least left when it was realized they couldn’t work on it. But instead the tech tried to get directions on what to do on the phone. All at my expense!! The #2 comment he said was “ That the problem created would have happened anyway”. I said are you serious? Would have happened could be 1 day or never and I don’t think I should have to be responsible to pay them for a worse problem- let alone for the time the technician used because he could not handle this problem. I started off the conversation by saying I was willing to compromise and pay the initial $155. But I felt the ethical thing to do would be for them to credit me the balance. Louis said he didn’t think the owners would agree to that. I restated that they made the situation worse. Louis informed me that parts and labor would be $1,686 + tax and asked if he should go ahead and order the parts!!! Seriously!!!! My reason for posting this is I truly feel this may be a case of them taking advantage of an older person living in a nice home. How convenient that the problem is now much bigger than the original call and could result in a sale of a high end refrigerator. Why would I want to do business with them if this is the way they handled my first contact? Please find another place to shop and get repairs. I have wasted too much time and the owners clearly are not interested in resolving this. Also, that $155 initial fee for the first half hour would be justified if I was paying for knowledge and expertise but they didn’t have that. We would have been better off buying an American refrigerator from an appliance store in her neighborhood.

Purchased a gas range/oven that was supposed to be new, but was a non functioning unit when it arrived They delivered a unit that was defective. When my wife called them about she was told by Sharon that the business would not take it back, service it or order the part to make it function, we had bought it and it was ours to deal with. Later that day the same Hag called back and said she would take it back, so they came out and picked it up. 3 months later we still have not been credited the amount paid. The last time dealing with it Sharon wanted a 20% restocking fee. If they are gonna restock a non functioning unit, I wonder how many times the unit has been sold and returned for 20% fee. After getting nothing but the run around we are handing it over to the attorney to handle. Attorneys get paid to deal with crooks, my wife and I do not. Unfortunately this rating does not have a below poor rating

I was very disappointed with Holly. Who said that they would not honor the military discount on a dryer unless my father came to their show room. My father is eighty-four years and has medical issues. When they delivered the dryer the could verify the the military id or I could bring it to the store. She never asked any questions shei just stated company policy. I was hoping since this is local business in a retirement community they would take the time to understand the challenges of some of there customers.