All American Plumbing

DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY! If I could give this substandard and unprofessional company 0 stars I would. My home warranty assigned this company to come unclog a clogged kitchen sink. They arrived and instead of troubleshooting the kitchen sink they went under the house and said my entire pipe needs to be replaced and left the clog without troubleshooting ($1300.00). I called the company and got the rudest, most incompetent receptionist named Jennifer. I asked the most basic questions about the service call and she proceeded to tell me that she is in an office of 3 females and that I was being rude for asking her questions about the service call. Confused by this statement I again asked how the technician troubleshot the clog and she then told me I was being irate towards a female and she was going to put me on the do not service list. I then asked for the address to the company so that I could come talk to the manager. After giving me the address she told me that if I come to the office she would call police on me and then hung up on me. This company is a complete joke. I will be putting this review on as many review sites that I can find. I also have called my home warranty company and put in a formal complaint to have them removed as one of their vendors. After this interaction I looked up their reviews and found this is a common occurrence for them. I do not understand how a company can operate this way. 2234 Hope Mills rd Fayetteville, NC 28304

Wish I could give a review without a star, that’s how bad their service is. The tech, Eric was professional and competent. However, the office staff is rude and unprofessional. Despite, how professional and competent Eric was, I would never deal with All American Plumbing office staff again. What’s the point of having a manager or office staff if they refuse to answer your questions and give you attitude from the moment they answer the phone, despite Vianne’s claims that she doesn’t bring her “feelings” to work, you can’t help but hear the irritation in her voice and she’ll let you know from the get go that she won’t don’t anymore for you in answering your questions than what your home warranty will pay for. Apparently, she finds customers with home warranty to not be worth her time and don’t even try to talk to her boss, Jennifer. Jennifer won’t believe a word you say and will say you’re being rude. I’m not sure the name of the other lady in the office, but she was the one whom yelled at me to stop calling them. None of them answered my questions and their tech was the one that told me one thing and my home warranty another. My home warranty said in order to get the service covered that I had to get clarification from All American Plumbing, but apparently that wasn’t going to happen. The woman yelled at me, talked over me, even as I tried to apologize for annoying them. No customer should ever be treated and talked to that way.

Also, they absolutely hate military and called my husband a baby killer!

Horrible experience, they are only in business because they work with home warranty companies but then they will tell you that the work isn't covered so you will pay out of pocket anyway. They didn't even know that I had a septic tank, said that I had a clogged toilet. Knights plumbing has been amazing, they figured out the problem and had it fixed in 24 hours. The sad thing is that the tech who came out said he only gets min. Wage. Avoid this company at all cost!