Superior Exterior

Excellent customer service!!!! Even after a month of completing the roofing project, they returned to move drainage pipes. The original roofing project was done expertly. Highly recommend!!!!!!

I am providing this information so that others may choose for themselves whether or not to use Superior Exterior in Essexville Michigan as their roofing contractor. When we were looking for roofing contractors, we could not find any reviews. Hopefully this will help others decide Before we started, I sent an email to Wes Fritz from Superior Exterior asking him to check his estimate as it was substantially lower than others anybody I just wanted to make sure with no surprises. (emails below) His response was good news, at first! Wes responded staying he rechecked the #’s and everything is still the same . This happens a lot , I think it’s because I don’t take advantage of people or the insurance companies. The shingles I quoted for you are , IKO Cambridge series , lifetime rated shingle. Everything we install and do goes above and beyond code requirements. it wasn't long and they began work on the main house. At the end of the second day, it appeared as though the major part of the main house was done and the crew was working on one of the other roofs. That evening, I went up to take a look at the progress. Needless to say I was extremely disappointed. On just the lower roof portion, I found over 20 mail heads that were visible and below the next course of singles. Now, remember he already said Everything we install and do goes above and beyond code requirements. So I phoned the owner, Wes Fritz. he actually had a name for these low nails, SHINERS! I call them mistakes. I spoke with the building inspector and he stated it was not up to code. He said it is a workmanship issue. I phoned the manufacturer of the shingle to determine if they would still cover these under their lifetime warrenty. They said only if the singles were installed according to the instructions with no nails visible. WARRENTY VOIDED! When I spoke to Wes Fritz about this, he exclaimed that I was only com planning so I could get out of paying for the roof. I assured him we whet going to pay for the job even though we were not happy with the work. So he came to the house with roofing tar and a caulk gun and began covering nail heads. After he finished looking over the roof and applying roof tar to cover the mistakes (aka Shiners), I returned to the roof. I found around 10 additional mistakes/shiners that he missed and I noted damage to a siding corner post that they damaged. So I called Wes Fritz of Superior Exterior again. He came out for the last time when I was home and we both went on the roofs to attempt to find all of the remaining nail heads. All he did was complain that he spent 2 (two) hours the last time calling mail heads. I simply said if your crew actually preformed quality work you wouldn't have to go behind them and cover nail heads or come up with a name for your mistakes! As you can see from the emails, he did offer and agreed to provide 10 years on the workmanship and the damage that it may cause. I sincerely hope that this will help others make an informed decision when they are looking for a roofing contractor. it wasn't much after completion and my neighbor asked me who we used. I told him Superior Exterior and he said that at one of the Big Box lumber stores stated that this company was no good. I wish I would have heard that earlier! Good luck with your decision. I am going to try to find a way to post pictures and or video of the workmanship. Sent: Thursday, July 23, 2015 11:34 AM To: Wes Fritz -Superior Exterior Subject: RE: Roof qoutes *** Hello, I just wanted to touch base with you about the estimate. Your estimate is substantially under the others. I wanted to make sure you have everything measured correctly and you have included everything? I just like to be sure. Please let me know. Also could you give me more info about the shingle that you are putting on, so I can see and or know more about it? Thank you From: Wes Fritz -Superior Exterior <wesfritz@ymail.com> I rechecked my #’s and everything is still the same . This happens a lot , I think it’s because I don’t take advantage of people or the insurance companies. The shingles I quoted for you are , IKO Cambridge series , lifetime rated shingle. Everything we install and do goes above and beyond code requirements. If you need any referals I have many. Thanks Wes From: Wes Fritz -Superior Exterior <wesfritz@ymail.com> Date: 10/01/2015 9:51 PM (GMT-05:00) Subject: RE: Roof qoutes *** Dennis , I received your message , thought it was a little late to call so I am sending you this. I replaced the shingles today on the bay window that were cut . I still need to replace the corner post that is broke. I am sorry that you feel that the low nails and some crooked rows of shingles will cause the roof to leak or won’t last as long as it should. But I assure you your roof will not give you any problems . I have been in business for almost 11 years and have not had any problems with our roofs. I can give you a ten year worry free warranty on the workmanship of your roof if that will make you feel better . I want to get together to look over the roof with you . The next time I have available is not till next Wednesday , let me know . Thanks ,Wes Sent: Monday, October 05, 2015 5:32 PM To: Wes Fritz -Superior Exterior <wesfritz@ymail.com> Subject: RE: Roof qoutes *** Wednesday at about 6pm, is alright with me. Otherwise Friday, anytime after 11am. Thank you From: Wes Fritz -Superior Exterior <wesfritz@ymail.com> How about Friday 9th at 12:30