Remodeling Contractor - Cincinnati, OH
Average rating
4.78
4.8
Average rating
Average rating
ROBERT S.
I hired this company after going on Home Advisor web site. Tile N Style. This was at the end of April.22nd. Randy the owner of the company came out and give us a bid of 300.00. Said they could start the job the following Wednesday 4/29/2020. Randy call and stated that they finished up a job early and wanted to know if they would come out and start the tear out of our bathroom flooring. They show up and immediately run into a problem. The cost doubles. We okayed the cost to move forward. As the job went on it only got worse. The quality of work they did was horrible. Jason was the main person handling all the work, Randy came in and gone. They was not prepared professionally. The tools and materials was lack there of. As they began to tear out the bathroom floor, no tarps or anything to keep the mess down. Dust everywhere. They placed the tools that they had into our walk-in shower, Noting was placed to protect the shower or drain. (I took pictures and sent to Randy) I provided them with a fan and also a shop vac to help with this mess. After the first round of tile was in, after the grout dried, the floor was unlevel, tiles not lined up. Grout cracking. We couldn't open the closet due to the new flooring. Randy comes out the next day with different staff. They pulled up some of the damage, re-grout put two transitions between the hall and bathroom door and closet door as well. These transitions was screwed down with large screws, didn't even cover the area. Multiple damage done to the baseboards, walls. Just really careless staff. Pictures were again taken and sent to Randy, Randy offered to come back out fix everything and have his painter and trimmer come with him to paint the bathroom on him. The next morning I contact Randy (again) to see when he is coming out. Monday 5/4/2020. I sent Randy and E-mail asking what time will they be here. His response was that he was waiting on his painter and trim guy if we felt the bathroom needed painted, he was going to pay out of pocket. He wanted the job done right and make us happy. His response was they would be here early this afternoon. 2:32 pm text from Randy, will be heading your way shortly. 4:04 p.m. still nothing. 5:28 p.m. text with Randy. Sent text to Randy, now his game plan is to come out shortly and do the tile work again, come back the next day and paint and seal the grout. (another story) No follow up.5/5/2020 9:10 a.m. Text to Randy Good Morning: Randy Is there a game plan today? Stated he was driving at the moment and to give him 20/25 minutes to get to where he was going and he would give me a call. 10:53 a.m. text from Randy, just got to where I was going, callin the trim and painter guy to see when he available today. 5/5/2020 12:13 p.m. My test to Randy Done with trying to have you paint. What we would like is to have the floor fixed and sealed today properly.Also Please remember the caps for the toilet. Randy: I'll be back there about hr/and half and get it taken care of. Randy offers full refund, (accepted) States he now has to wait for the funds to go from his personal account back into his business account. 5/7/2020 States if this does not happen today, he will stop by on 5/7/2020 with full refund. We put this 600.00 on our discover card on 4/28/2020. I called Randy on 5/7/2020 later that evening. Call went right into voicemail Left message since again he promised he would stop by. I also had another number for this company. call to his company spoke with a Ryan, Ryan was very aware of what was going on. States that Jason the person that did the work was terminated and they are behind in the work. Ryan will reach out to Randy 5/8/2020 Call to Randy, text to Randy, no response. Call to Ryan text to Ryan. Ryan response he did get in touch with Randy, didn't know why Randy hasn't responded to me. Ryan states they have several jobs that Jason was involved in needed fixed. Well after this, if you hire Tile N Style, don't pay until you are completely satisfied. Randy tells you what you really want to hear, however never follow up with any promise he makes. Make sure you check to see that all employees are certified and this company is covered by Ohio Workers Compensation Insurance. Noting was proved to us. We thought Randy was doing the work. Multiple people was here the couple days here. Coming and going. There is a large problem here. Randy seemed very sincere. I believe with this experience he talks the talk, can't walk the walk. I just recently pull up their address on Home Advisor and it shows 6310 Dunlap Road Cincinnati, OH 45252 This address on google did not show a property. !!!!! I've provided Tile N Style multiple opportunities to resolve this. Now he is not responded to me at all.
Penny B.
Best small tile and hardwood flooring I've talked to by far. They were very competitive in pricing , polite, and made sure I was pleased with the job before leaving my home. I will call in the future if ever need work again!
Address
6310 Dunlap Rd
Cincinnati, OH 45252