Presidential Drain Cleaning and Plumbing

We used them to fix our hot water heater. The technician came back three times and the last two said he has no clue. I asked if he called Bradford white - the manufacturer of our heater and he did not and would not. This is a lazy ass technician. They literally left me with my pants down - dirty. We were stuck with no hot water (showers) for 10 days. Luckily we had other means to keep clean. They never picked up the phone to call me back and update me on the situation. If I could give them a negative 5 I would. The next company we used came out and fixed the issue in 20 minutes. It was a control valve. They said they would have called the manufacturer if they were not able to diagnose the issue - it’s common sense in the industry. Any way I am sure they are good at unclogging fescies. That is where they belong. YOU HAVE BEEN WARNED! Canyon Country

I am extremely disappointed by the service I recently received from Presidential. I found their technician to be alarmist, dishonest, and unprofessional. They are not reputable company and home owners should stay away from their services! My home owner's insurance company sent them to me when my hot water stopped working a few weeks ago. Prior to their arrival, I had my handy man look at the water heater, and he thought it was a valve that needed replaced. He took off the panel to get inside of the unit, but otherwise did not disassemble anything. He confirmed it was the valve, but didn't have time to buy the replacement so I went with the insurance company to send someone out to fix. The handyman left his drill bits near the unit when he left, and when the technician arrived from Presidential he said that the unit had been disassembled and therefore wouldn't be covered under my insurance. His "proof" of disassembly was the drill bits--he told the insurance company they were parts taken from inside my water heater. They clearly were not. I explained that it was a simple valve that needed replaced, but he refused to listen to me and treated me extremely rude. Aside from his utter lack of knowledge, it was his demeanor that really upset me. I really needed the hot water fixed quickly, but he smugly told me that I'd have to wait until Monday (he arrived on a Saturday). He then attempted to bamboozle me into buying a brand new water heater, as he claimed the entire unit was out. After I dismissed him, my handyman came back with the part, and once replaced, the hot water was back on. Simple fix that should have taken less than an hour to take care of. In addition to his utter incompetence, the technician wrote up a false report to my insurance company in an attempt to get me to buy a new water heater. I ended up having to pay for the service call to have him come out and file a false report but not actually fix my unit. I never leave bad reviews, but this company has really done a disservice and I feel strongly that people should know about their dishonest business practices.

I had Jeff out to clear my kitchen and laundry line. He was on time, dressed professionally and worked swiftly and neatly. When he was finished, he explained the work he had done and made recommendations for future occurrences. I would highly recommend this company.

Do not use this company!! I called my home owners insurance company about my kitchen faucet that was leaking. They sent Jeff from Presidential Drain and Plumbing in Castaic. I live near Calabasas. Jeff came and took a picture of the faucet and said his supplier would know the brand. A few days later I went on to my account at AHS at it showed that the job was completed. He didn't do a thing!! He came and took a picture and then left with my $75.00 check. He will not pick up the phone and the company won't answer or pick up when I call. He seemed so nice but ripped me off. I have complained to AHS and I hope they send someone honest that will fix it. This is my first review ever! I don't want others to be ripped off too.