Morning Rain Irrigation & Landscape

We selected this business because of the brand of our system. The first visit was fine. They walked through the system and got things corrected and updated. They stayed in communication on when they would arrive. A week after the service was complete I noticed that the area around the new sprinkler box was constantly saturated. My initial thought was that there was a leak near the foundation and that was of course a big concern. I called the company and spoke with the service man about the issue. He said, and I quote, “Hey, I don’t want to call you crazy or anything…but I doubt that’s happening”. I’m not sure what lesson in customer service trains you to call your customer crazy when they voice a concern, but I didn’t appreciate being called crazy for a legitimate concern about water around the foundation of our home. They agreed to come out to look. My understanding was this was a follow up to service for an issue with the initial service. One week later we get ANOTHER bill for this service to check on the issue from the initial service. I called the owner who proceeded to yell at me about “just wanting to get things for free!!!” and to “PAY FOR SERVICE OR I’LL SEND YOU TO COLLECTIONS!!!” Followed by “CALL SOMEONE ELSE if you have a problem!!!” (This is the only thing I agreed to in this whole conversation). He yelled more, tried to hand me over to his staff for the conversation, yelled more in the background as I talked to the staff, then got back on the phone to yell “PAY YOUR F&$#ING BILL” and hang up on me. Needless to say, this is the WORST customer service I’ve ever experienced. If you want a company that stands behind their work and puts customer service first I advise you to AVOID Morning Rain. I do not expect free service. I DO expect a business to stand behind their work and not call a customer crazy for having a concern following service. We will pay the bill, but hope that you as a consumer will benefit from our experience and go elsewhere for your needs.