All Source Chimney Service LLC

All Source Chimney was paid in full and yet left work unfinished, resulting in unsafe conditions that could have caused a chimney fire. Thank goodness we had a different company take a look or we would have never known that All Source Chimney did not complete the work they were hired and paid to do. The owner has yet to do the right thing - provide a partial refund for the incomplete work - even after being ordered by a judge to do so. In June of 2014, All Source Chimney performed an inspection and suggested repairs be made in order to make our fireplace safe and usable. According to the quote provided they were supposed to complete several repairs including installing a chimney liner, pouring granular insulation around the liner, and parging the smoke chamber. They were paid in full upon what everyone thought was the completion of this work. When we finally used the fireplace over a year later, we noticed a burning plastic smell. All Source Chimney said they were booked solid and unavailable to investigate, so we contacted Fluesbrothers Chimney Service who sent out a CSIA-certified chimney sweep to perform a full inspection. Fluesbrothers found the chimney liner was installed, but believed it had not been properly insulated with granular insulation. There was pink fiberglass insulation at the base of the liner, which they believed might account for the burning plastic smell. They also found that only one of the four smoke chamber walls was parged. Fluesbrothers provided images and a detailed quote to finish the work that All Source Chimney left behind. We contacted the Chimney Safety Institute of America (CSIA) and National Fire Protection Association (NFPA) regarding safety codes and standards. A representative from the CSIA explained, "There is no logical reason for a smoke chamber to only be partially parged... [according to codes in place for the last decade] the inside surface should be parged smooth." The NFPA safety codes state the same thing - the whole smoke chamber should be parged smooth. All Source Chimney parged less than half of our smoke chamber, which does not meet any fire or building codes we could reference. This was surprising to us considering All Source Chimney's claim that all of their technicians are up to date on NFPA 211 and IRC codes and standards. We then emailed All Source Chimney about the issues to give them an opportunity to inspect and resolve the incomplete repairs. We thought perhaps an employee or sub-contractor was cutting corners and the owner wasn't aware of this. We were pleased when the owner, Brandon Ko, replied to the email saying he would like to personally come out and "correct anything not to our agreement." After several more attempts to contact him and receiving no reply, we believed that All Source Chimney would not willingly complete the repairs (already paid for in full) and bring our fireplace to a safe, usable condition as per the agreed-upon estimate. We contacted the BBB and the State Consumer Protection Division, who couldn't do much because it had been over a year since the transaction took place. At this point we felt our best recourse would be to file a small claims suit against All Source Chimney, LLC. We hoped they would see that ignoring us wasn't going to make the problem go away and that if they are, in fact, an honorable and reputable business they should do the right thing when a dangerous mistake is made. We won the court case in May 2016 and have yet to receive any response to our numerous requests to make payment arrangements for the $2000 judgment owed to us. We're disappointed that such a high-ranking Angie's List company would leave a job unsafe and unfinished with no attempt to make it right. We feel All Source Chimney's negligence put our home and our family at risk, and are shocked that they have made absolutely no effort to resolve anything thus far. That is simply unacceptable.