Creative Edge Pools & Spa, Inc.

I’ve been trying to get this company to finish a pool I signed a contact on going on two summers now. As soon as I signed their contract everything became an inconvenience. I get rude responses to any questions even being told, after I signed the contract and paid, that they didn’t need my business and refuse to speak with me. I’m just left with no clue what to do with an unfinished pool after spending double what I expected. I will likely have to hire another pool company now to come in and help me finish. Stay clear and be careful what you sign. There always right, your always wrong. Once telling me my pipe is supposed to be clogged with gravel and the stains all over my new pool are normal even when some of those stains are gashes in my pool and finger prints.

We contracted with Creative Edge Pools almost a year ago, the project was supposed to be completed in 3 months. We did make the pool bigger but it was communicated to us by the owner, David, on-site that the pool could be completed a few weeks after the originally discussed date. We are about 8-9 months into the project. Throughout the project, there has been no shows, late shows, arriving with half the stock to complete the items that were planned for completion that day. There has been communication issues with the office and downright rude behavior from the office with absolutely no customer service skills what so ever. They just don't care about their clients that pay $80K for a pool. The work on the pool has not been monitored on-site which brought up issues with the stairs being installed totally out of spec with what was agreed upon. They tried fixing it but did a VERY terrible and unsatisfactory job and forgot (no attention to detail) to install tiles on the stairs before the plaster went in. The plaster job was botched in a bunch of places. There is unconnected live electrical wires at the pool equipment. There are missing and leaking valves. The pool was started up without strainers in the returns which made the pump clog up and run out of water and was running dry for god knows how long???? What company does that. We are now concerned about the equipment. At this point the pool is not completed and we are frustrated at the lack of professionalism and customer satisfactory from this company. We always got along Great with Dave and his Brother Steve on-site. It wasn't until the first and second dealing with the "office" that made me just today, put in a compliant with the BBB and update the reviews that I read before selecting them to do the project that the Office is so lacking of any kind of business skill, customer service skill or any common decency skill what so ever. It's funny, I told the office today that I would never recommend their company to anybody, they replied back with "We wouldn't ask you too". Well guess what, it's the age of the internet, you don't have to ask. My recommendation is STAY CLEAR, FAR clear. One side note to add, we were texting David all the things that were wrong with the pool, he would never get back to us, a couple times here and there. SO they came up with this lie that his phone was broken and wasn't getting texts or phones calls. Today they got mad at me because I am staying on them to get the pool that I paid for finished and said that they blocked my wife and I's number because we were harassing him. Guess what Creative Edge, do the right thing, finish what you started, SHOW UP WHEN YOU SAY YOU ARE GOING TO, learn how to deal with your customers, do the correct work in the time line that you promise and nobody will have to YELL at you or blow up your phone because they are frustrated with the way they are treated, talked to and never called back!!! Note to Office: You don't have to ask, I will tell

We couldn't possibly be happier with our new pool! Peter custom designed our pool, spa, and waterfall and it was built by Dave and his team. The Creative Edge team was always listened to our ideas and made them happen. Everyone who worked on our project was friendly, professional, and very experienced. Our pool came out better than we had ever dreamed. My wife and I highly recommend Creative Edge.