Hornet Appliance Services LLC

If I could give 0 Stars I would. Incompetent and dishonest. I was given their name from American Home Shield, my Warranty Company. The have spent one month trying to repair my Refrigerator/Ice Maker. After replacing 3 parts and 4 visits over the span of 3 week I still do not have a working unit. The replaced the entire Ice Maker itself- upon installing it they showed it as functioning and working correctly. They left my home for the fourth time. However it still isn't working but in an effort to get more money for service calls out of AHS, they have said the ice maker was not "functional and was faulty upon installation". But when installed they wrote the report as Repaired. This company has told AHS they would need to put in a second ice maker, for a FIFTH visit. I am also waiting on a function washer from them as well. After 3 visits and 3 part replacements the tech left my house after changing out the entire transmission and 2 hours in my home unable to provide me with a working washer. I am being told they need 4th visit and an additional part. They are either incompetent or intentionally not fixing items correctly to create more invoices to American Home Shield at the expense of time, convenience and lack of use of home appliances to the customer.