HOMEMASTERS Portland SW

There were two no-shows, at least 6 unreturned phone calls over the course of ~a week, and multiple reschedules at the behest of HomeMasters. After some threatening and yelling and a choice cuss word or two, they made and kept an appointment. The two men who showed up - on time - were very polite and professional, but I have to admit, the quality of their work was no better than what I could have done by myself. I was honestly expecting a high quality caulk installation like I see in many new homes and retrofits - even application, clean lines, etc. Instead I got the masking tape and wet finger smoothed caulk I have done so many times myself. The other gripe was when I initially scheduled the appointment, I spoke with the scheduler about my desire for a specific quality and color of caulk and she encouraged me to just buy it to have when they arrived, which I did. But when they arrived, they told me they really recommended the caulk they had with them (and would be happy to sell me - for $22). Then to top it off, they used white caulking on my off-white backsplash (at least until I noticed and asked them to start using something that matched). They did work with my wife to select the color, but she was looking at what appeared to be a color sample on the label and didn't notice the word "white" further down. As "professionals", I expect them to point out she was selecting white and that the color spot on the caulking *they were pushing* was an not accurate representation. All in all, I was not impressed. ------ UPDATE January 2014 ------- The caulking they applied is splitting in multiple places. They sold me two different colors of caulk and both of them are doing the same thing. In my 20+ years of personal caulking, I have never seen this happen. Since this is a kitchen backsplash and the main reason to caulk is to keep moisture from getting in the wall, you can imagine this is a complete fail. I took some pictures and was hoping to upload them here but I cannot see how to do that. Bottom line - the service they provided is worse than worthless because now I need to clean up their lousy caulking work and still have to get a proper caulking job done.

Gutter cleanings have always been very smooth, easy, and inexpensive. The new roof was a more complicated affair (lots of root & plywood to tear off), but they got it done in time, and were less expensive than other bids I got.

They did a good job. The roof appeared clean. No more moss visible on the roof. Gutter is clean and flowing well. No longer leaking. I'm a happy customer. About a year later, I had another firm do the same work, and they claimed that Homemasters really hadn't done that good a job on the gutter cleaning; however, I realize that the Gutter Toppers make cleaning difficult, and selectively let in the worst of the cedar crud.(I would NEVER recommend Gutter Toppers to anyone. Total junk, and they can't be removed without ruining the roof.) I realize I'll need to have this redone every year or so, and I may use Homemasters...or the other other firm who worked more recently.