Rare Quality Remodel & Restoration

At the outset they seemed the company we wanted to work with. Their estimate for a porch deck was the mid point of several we took. Dale is a good rep for his firm and a good communicator but after the work started we did not see him again. They did not stand by their estimate as the job progressed and sought to increase cost when their materials costs increased. They changed materials without consulting us. They did not help us to understand how the materials would age and weather. They communicated when they wanted to and did not keep us advised of the timing of their work. They demanded we pay for uncompleted work. They waited until the work was completed to demand we sign a warranty agreement that would only stand if the materials were weather sealed and offered to do that work for a ridiculous price. When we questioned the evident outcome of their work the following spring they made us wait from late April to August to give a clear response as to what they would do under their "warranty" which was essentially to charge us more. Their motto should be "it is always the owner's fault".