S.A.P. Home Repair Services LLC

TERRIBLE!! DO NOT USE!! Terrible customer service, reps hang up in your face, techs arrive to appt late and do not stand behind their work!!

One star only because you can't give lower. Worst service I have ever had from a service provider. Wife called on a Thursday about a gas leak behind the wall and told them our gas was turned off by the utility company. They couldn't come out until Monday...cold showers not fun. The show up around 2:30PM Monday and say there must have been a misunderstanding. They didn't know the gas was turned off and didn't bring there pressure testing equipment and would be back Tuesday. Why they didn't go get their equipment and come back, I don't know, but they didn't. No show Tuesday by 9:30AM I called them Tuesday and after being put on hold and lost connection, called back. The manager was busy so I told the person that answered I was not happy with their service and she said she would talk to the manager. She called me back and said they were never told the gas was off. She would not let me talk to the manager and after a few words she hung up on me. I called back and a different person answered. I asked to be transferred to the manager and she said she couldn't but would have him call me back. I said I expect a call back immediately. 15 min. no return call. Now they won't answer when I call. What a terrible business. I wouldn't do business with this company if it were the only one in town.