Jon Wayne Service Company

Let me start by saying that our initial problem was that our outdoor unit would turn off in middle of the night and never turn back on (no matter what we did) until around 3-4 in the afternoon. We also pay monthly to be a "valued customer" and have normal services done. 1st visit 5/17/19- Juan came out in the afternoon after the unit had came back on, and still evaluated the problem. He suggested that we replace thermostat, stating that our thermostat just wasn't reading correctly. 2nd visit 6/2/19- Juan came out again. It did take a while to buy new thermostat, so we called to have them come install. He then stated that our unit outside was not working because of a low voltage wiring. In the invoice he states that he took apart wiring and fixed the short in the system. Now, reading his report in the initial visit he stated that our unit was three years old, then this 2nd visit he states our unit is five years old. This visit we paid for the fixture of the low voltage. 3rd visit 6/3/19- Unit outside still going out at night and then not coming on until later in the afternoon. Robert has come out this time upon request of a different service guy. This time a time delay was noted on the outside unit, stated possible vault in outdoor circuit board, but no mention of a low voltage problem. (recommendation) Circuit Board- $628, High voltage distribution system- $238, and and surge protector for outdoor unit- $478. 4th visit 6/5/19- Unit still not working. (same issue) Ryan came out this time. He noted an electrical fault in outside unit, and low voltage problem again, which was supposed to have been fixed by Juan on the 2nd visit (according to his notes). This visit we had them replace the circuit board (which turned out to be under warranty through manufacture), and the fixed low voltage wiring. We paid $300 for this visit for parts, warranty processing and labor. 5th visit 6/6/19- Unit still not working (same issue) This time we asked for a supervisor and was sent Jonathan. Who diagnosed it as the circuit board, again this time stating a high voltage causing it to troubleshoot. He replaced the board, and after explaining everything else he did not charge us for labor this visit. 6th visit 6/10/19- Unit still not working (same issue) This time we had Jacob arrive. The problem now was that the unit had turned back on and he noted he could not recreate problem and he reprogrammed our thermostat. 7th visit 6/11/19- Unit still not working (same issue) This time Jacob came back out. He says the control board was not working properly. We have already had the control board replaced twice now. He states a low voltage problem in wiring, which also has been noted was fixed twice now. This visit he quoted us a - $1,700 bill. After seven visits we decided to call for a second opinion. The guy came out today after the unit not turning on at all after the day that Jacob came out last, so two days with no ac, 87 degrees. The guy comes out and turns out that out outside ac unit was never turned back on properly by Jacob and we did not know because it was on the inside of the unit. We talked to the highest manager at the company that would pick up the phone after asking to talk to the manager for two days, that's why we waited to call a different company thinking the owner would fix the problem after seven visits and no resolve. Nope, this company is about money, not the customer satisfaction, or quality of work.

Excellent customer service and honest techs!

they are very respectful and knowledgeable we r very satisfied they had an answer to all our questions