Tutor's Appliance & Heating & Air

DO NOT USE THESE PEOPLE!!!!! POS company. Originally had air-conditioning problems. I used to do Air conditioning in military and as civilion for years. Well first guy came out at end of summer because ac was not cooling. First when you walk to condenser sounds like compressor is airplane cutting on this is other reason I called. Well they stay out here just talking with gauges on for about 2 hours. The final diagnoses is I'm low on freon. Well guy says you are all good. I asked him well if I'm low doesn't that probably mean I have a leak and what about the loud horrible sound. So his answer is oh no they all leak here and there and all Rheem sound like that. Then he says you know a air conditioner is like a heart you gotta give it what it needs to keep going. Well I had to make him leave after that before I snapped. So still have airplane in back. I DO NOT RECOMMEND THIS PLACE AT ALL YOU ARE GAMBLING WITH YOUR MONEY. THE TECHS ARE ALL ABOUT MAKING MONEY. IF ITS UNDER WARRANTY THEY JUST WANT TO COME OUT AND SAY ITS FREON PROBLEM OR SOMETHING SMALL SO THEY CAN MAKE THAT HOURLY WAGE AND DO NOTHING ELSE. SORRYEST AIR CONDITIONING PLACE EVER USED OR BEEN AROUND. 2nd time coming out. This is winter time 2 months after they fixed unit. Now unit looks like a block of ice outside. Compressor still sounds like airplane and unit is struggling so bad line sets in attic can be heard throughout whole house all hours of day and night. Tech comes out I tell him exactly what is going on he can see my unit is frozen. Well diagnosis again is oh your low on freon but I don't have any on truck or equipment to test for leaks or equipment to test compressor. This is a service tech so it seems all they carry on vehicle is gauges and screws I've never met a tech that didn't have freon on hand. They said they would be back next day. Still no heat. They tested nothing else out in house unit just opened door of upflow unit and said oh it's had work before. They got in truck and left. ONCE AGAIN BE CAUTIOUS WITH THIS COMPANY I REALLY DO NOT WISH THESE PEOPLE ON ANYONE. ALL ABOUT GETTING THAT WARRANTY CHECK. Sorry for long post but people need to know who they are working with.