J. R. Putman, Inc.

Wish I could give 0 Stars! In the late summer of 2015 I had J R Putman replace my air handler and coil on my home HVAC system. They measured the system and inspected the ducts and checked everything prior to install and again after. The system worked fine in cooling mode, it's a heat pump system. When it got cold and we switched it to heating mode, the condenser would shut down after running for a short period of time. We called J R Putman back out and they said that the condenser was shutting down on a high pressure safety shut off. The technician recommended replacing the board on the system. A couple days, and a couple hundred dollars later, the repairs were complete and the system continued to shut down in the same manner. We attempted several more parts replacements for several hundreds of dollars more and several weeks, all to no avail or change in the issue. At this time I was so frustrated that I demanded J R Putman honor their satisfaction guarantee and remove their equipment from my house and give me a full refund. They refused and insisted that I needed to replace my 5 year old condenser. After arguing with them for a month, all while heating my house, in December, with the emergency heat mode (about $1000 in electric bill), I finally submitted to their demands. They did take the cost of the replacement parts that I had already paid for, off the cost of the new condenser. By mid January of 2016, they replaced the condenser, after I payed over $5,000, and nothing changed. They new condenser would shut down on a high pressure shut off after a short period of time. J R Putman eventually sent their service manager out to examine the system and ultimately determined that they had sized the system wrong from the very start and created a static issue due to an undersized "mixing box." A $15 cardboard box was the solution to a problem that J R Putman created that ultimately cost me $6,000-$7,000. Now, slightly less than 5 years later the TXV valve on the condenser they installed, has failed and needs to be replaced. The condenser is a Train unit that is known for TXV valves going bad and probably the reason why J R Putman no longer uses Train and switched to Lennox. I contacted J R Putman about warrantying the issue. They said the part is covered under the manufacturer's warranty but because the labor warranty just expired and I didn't maintain a service contract with them, they would not cover the labor for the repair. They quoted me $1200 for the labor on the repair of a condenser they forced me to purchase because of a mistake they made, because I didn't allow them to continue to rip me off by paying them for a service contract! Unbelievable.