General Contractor - Queen Creek, AZ
Average rating
4.43
4.4
Average rating
Average rating
Ken M.
We signed a contract with Nu Wavz homes on May 1, 2018 to build a custom home. And moved into our house on July 27, 2019. There were several delays in the process starting at the very beginning of the design phase. Every time there was a push in the schedule there was very little if any communication from them for the slip. We were supposed to be in our new home in March/April as we already had a floor plan layout concept so the design phase that usually takes 6 month should have only take a couple. But because of the delays of the design and then Nu Wavz not filing for the septic permit this caused more delays in the permit process. This is only the start of our problems with this company. The next big hurtle was that Nu Wavz sent the truss company an old design which caused a delay again as the roof line needed to be altered and some more trusses to be ordered. This shows the lack of quality control and paying attention to detail in the process. But this is not the end of the story. The next big hurtle was when I had to point out to them that the back porch was poured 2 feet too long which would cause issues with the current trusses as the porch was covered. After arguing with them and the framer for 30 minutes I finally convinced them that all of the trusses would have to be remade or they needed to rip out the concrete and start over. Well they decided to rip out the concrete and start over which caused the next issue. Yes yet again another issue. The new footings that were poured were not according to the engineering drawings. they were never re inspected as they should have been. I asked Dan who had inspected them before the new concrete was poured and if the old footings were removed. He responded that he personally verified they were correct and the old footings were removed. This was a bold face lie. I then dug out around the new footings to find that they were 1/3 the size they were supposed to be. This then caused another delay as I had to hire a structural engineer to tell them how to fix them correctly as what they were going to just do a back fill and not do it right. I had to fight with them for 2 months to get this fixed. then there was an issue with window install as they did not have a trained professional install the windows. So they were not plumb or square. It is like they were building a house for the first time. Again I had to point out that they were not installed correctly and again another delay and fight. I had to contact the window company to come out and we all agreed that all the windows needed to come out and get put back in. Did Nu Wavz do that? Nope they had their framer do what ever they wanted and hammered them around to get them close. In this process they cracked 3 of the frames. Again causing another fight and delay to have new ones ordered as they did not want to replace them. This story is never ending like this all the way down to paint still on door hinges and door strikes that were never cut in the right location because they did not use pre hung doors and they just putty them up to try and fix them. All the way to the cabinet installer doing a hack job installing them. Even though I was on site every day and trying to get them to do the job correctly they ignored me through the whole process as I was being too picky. There were even a couple times they were yelling at me. This is no way to treat a customer. And even though I am in my house now there are still several things they did not do on the punch list before we moved in and there are more I am finding every day. Do yourself a favor and walk away and don't even consider using them as I am still fighting for my house to be done right let alone get finished. It has been 5 weeks since we moved in and our 10K entertainment center is going on its 3rd set of shelves because the cabinet guy cant read a tape measure. And no communication as to when it will ever be done right if ever. For workmanship I give 1 star For project on time give 1 star For communication give 1 star For their electrician I give 5 star For being honest I give 1 star RUN DO NOT WALK AWAY FROM THIS COMPANY! If you notice all the good reviews are old reviews. Nobody recently has anything good to say about them at all..
Address
20535 E Excelsior Ct
Queen Creek, AZ 85142