Premier Chicago Movers LLC

September 2020 we used Premier Chicago Movers to move a family member cross country from Minnesota to Florida. The three men (local I believe) who came to pickup the items were very nice and seemed to take good care packing the moving truck. (Sadly, the positivity ends there.) Once the truck left our driveway, there were no updates for a week. The day the family member was flying out, we called Premier Chicago Movers because we had not heard any updates. That afternoon, received a note stating the truck had left the warehouse, but no idea of when it left, or when we should expect the delivery at the new location. Movers were supposed to call 24 hours before delivery, which never happened either. Movers called Saturday afternoon and said they could be there between 7:00 and 8:00 that night or possibly Sunday sometime. We opted for Saturday night since we had already been waiting a few days with no furniture. Movers showed up, and brought everything in, including three boxes that did not belong to us. We pointed out to the drivers that there was three boxes that were not ours and that we were missing our TV and two patio chairs. After movers were gone, once we started unpacking realized missing one other box with miscellaneous items such as a TV remote and a CD player also was not delivered. Some minor damage to some items in the move, but that can be expected. (Not asking to be reimbursed for those minor items.) Called and emailed the moving company tried to give them a few days to see if they could locate the Lost items. Have now left numerous telephone messages and emails for which the company has not responded. UPDATE, after six weeks the company has finally reached out and told us to jump through more hoops to possibly get reimbursed for the items they lost during the move. The email said I could file a claim with a third party company, one not accredited with the Better Business Bureau (probably owned by someone else in cahoots with this company) to decide if I would get any money back even though they have documentation items were not delivered. If you are considering using this company to save a little money during a move, I suggest to find a more reputable moving company, even it it costs you more money. I DO NOT recommend Premier Chicago Movers.

They took great care of my things. They worked quickly to get everything done within schedule. They were everything I was hoping for.

After signing off the contract and paying the deposit, we had two customer service representatives working for us to make sure everything would fall into place. The day before pickup they called me to confirm the pickup timeI. They were so professional and punctual and took great care of our stuff. I could not be more pleased.

After signing off the contract and paying the deposit, we had two customer service representatives working for us to make sure everything would fall into place. The day before pickup they called me to confirm the pickup timeI. They were so professional and punctual and took great care of our stuff. I could not be more pleased.