Nationwide Cleaners

HORRIBLE Customer Service - even giving them 1 star is one too many. I'd purchased a Groupon offered by this company - but failed to check availability BEFORE I'd purchased (my bad). Per the fine print (see image), it was subject to availability. To ensure I'd be able to get service prior to moving out of my condo before the end of the month, I'd called immediately that day and spoke with the owner - who had said they had nothing available until May, but that he would check the next day and get back with me. Nothing the next day. I called back today, and spoke to the "manager"/receptionist/scheduler - who told me that they have a limited number of Groupon Slots available each week, and would not be able to accommodate scheduling until well after my move-out date. I then asked - if I were to just schedule 'regularly' without Groupon, was there availability? She proceeded to look in her system, and confirmed 2 slots were available next week. But they were NOT available for Groupon customers. She was not willing to work or negotiate, and in fact, was snarky about me reading the fine print on Groupon about calling to check availability first. To which, I replied, you have availability - just not to me. AND THAT "fine" print isn't listed on their Groupon Advertisement. She stated - well, we can only allocate a FEW slots each week to schedule Groupon or Angie's list vouchers, as we wouldn't be making a profit, if we didn't restrict and limit scheduling of those customers (Hey- here's an idea - THEN DO NOT OFFER YOUR SERVICES ON GROUPON OR ANGIES LIST). I pointed out that the company makes NO profit by having open appointments that don't get scheduled at all. After ma'aming me to death, I requested to speak to the manager. She said she was the manager, I asked to speak to the person she reports to, to which she said was the owner (and was the person I'd originally spoken with). She said he was unavailable to speak to me. I'd had enough. I immediately called Groupon to get a refund. Groupon (which was TERRIFIC customer service, by the way) lodged this as a complaint against this Company - as this is NOT what their ad claims Maybe this company should advertise this on these sites: Call for availability as we restrict and place low prioritization on slots we deem applicable for use of this voucher. Anyone who purchases this voucher, expect scheduling delays as we do not value you the same way we value those who pay full price. These people not only lost my business for this transaction, but for establishing a repeat customer relationship with me for all future carpet cleaning needs. Isn't that the point of Groupon anyways - to build up your customer base??!! As a follow up, I went back and reread the customer reviews on their groupon page, and can see that, yes - this is how this company has treated others who bought the Groupon: scheduling delays, cancellations of appointments by the company, failure to return calls, and poor customer service... So the manager was right - I really should have read the "fine print" and followed what other customers thought of them!