Granite HEroes

Proceed with Caution I had selected Granite Heroes given their proximity to me and the fact that they were slightly lower than another service I had called. The job was to restore my black marble tile lining the shower, half the bathroom walls and covering the entire floor after significant etching over the years from use of the incorrect cleaning products. The couple had told me that it would likely take them a good portion of the day and since I was home due to COVID I’d be here during the entire time period. They weren’t here long which intrigued me since I assumed maybe they were just efficient in 2 hours versus the 6 they estimated the job would take. I peeked into the bathroom to see that everything looked good from afar as it dried (couldn’t walk on the tile to take a better look). The next morning, I saw the detail of the hasty (not efficient) work done the day before. Don’t get me wrong, the tile looks much better than it did. Although anything applied to the surface would look better than the etching before. What was amiss in the process was an application of integrity. To do the job the right way with a sense of character as if it was your own. I was told they would clean the bathroom tiles after application. They did…sort of. Most of the tiles had a white paste splattered all over them that wasn’t coming off with marble approved cleaning solutions and a lot of elbow grease. This same paste was caked on my walls. So much so that I have rubbed the paint off to get it removed and now need to repaint the bathroom walls. The work was messy and incomplete at that. Numerous tiles are missing the polish and clearly visible with the whirl marks of a buffer while others shine with a finished glow. Running my hand along them you can feel sections of the tile that have no polish at all (a clear indication of a rushed job). My white tub has gray marks of who knows what on it that have been sealed over with their sealant and whatever I try to do, the gray mark has become a part of the tub facade which drives me nuts because it was white before they came in. Additionally, I’ve had to spend $200 in products from Marble Life in order to fix what Granite Heroes had neglected to do. I did contact the company and ask them to come back and correct the situation thinking maybe they would have a conscious of moral integrity and customer service mindedness. They replied by setting a date to address the issues and then never showed up, never responded back to me and left me to address the issues on my own. Again the tiles do look better compared to what they were (anything would) but the amount of hassle and clean up after the fact has left me to regret the decision to hire them in the first place. In the end it comes down to this: if you want the job done, call Granite Heroes. If you want the job well done, call anyone else.