Fox Movers

I was shopping around for a moving company in Dec'20, and after receiving estimates from 7 companies, I decided to hire Fox Movers, Inc. I told Ruby about the details of the move, including the move to and from addresses (about 1 mile apart), descriptions of the 1 bedroom furniture, and also emphasizing that I had an office, a treadmill, a grill, and lawn equipment (no boxes). The service I requested, which was also included in the estimate, was for "1 Truck/s, 3 Workers". Total estimate was for $460 and only included the 3 hours at $115 plus a single travel time charge of $115. (As a side note, their related company, Family Moving & Storage, provided the same exact estimate, and all of the other estimates charged by the hour with a travel fee, no additional fees). Payment options were limited and I prepared to use Zelle. 12/21: First, they brought a 4 man truck and forced me to pay for the 4 man service at $130/hr plus $130 travel time charge. Second, I was told there would be an additional $150 handling charge for the treadmill and riding lawn mower, and then an additional $60 for using the lift gate on their rented Budget truck. These charges were not part of the original estimate (nor were they on any other moving company estimate). I literally told Bob that in order to avoid the extra fee, I was willing to drive the riding lawnmower the 1 mile to the new home. Third, I was told that Zelle would not be an option that day due to issues at the bank. I was told that I could go to the bank to retrieve cash and that the clock would be paused during that time (meaning it would not be counted toward the $130/hr). Fourth, I was also told by Bob that as a courtesy, the riding lawn mower would be transported at no charge, but later I was told by Ruby Preston that the $60 lift gate fee was for the riding lawn mower. The invoice total ended up being $730 which is $270 more than the original estimate. I was in no position to reschedule the move and I was assured by Bob that I could file a claim for some of the additional charges. Additionally, I saw on the estimate that payment would have to be made in full before they would unload the truck, and I feared what would happen if I tried to postpone payment. Therefore, I signed the papers and paid the cash. I filed my claim early Jan'21 for a total $385 ($160 overcharge for 4 men instead of 3, $15 overcharge on travel fee, $210 for surprise handling and lift gate fees). Additionally, the actual move time was 2 hours. The papers show 11 AM to 2 PM, but those papers were signed at 12:20 PM and they left no later than 1:30 PM and this includes 30 minutes during which I went to the bank to get cash and was told the clock would be paused. In my claim, I also provided feedback regarding some issues with the service, from being late to improper furniture assembly, but I did not request any monetary reimbursement. My main concern was the overcharging. Fox Movers, Inc. Claims Team made their first settlement offer early Mar'21 for $60. In the claim letter, they also stipulated that "Based on the satisfactory and agreed upon settlement amount of $60.00, I heareby release, acquist, and forever discharge Fox Movers Inc... from any future... internet or any other media reviews. ... I further agree to remove/update any and all online reviews" This is a violation of the Consumers Review Fairness Act as it attempts to gag me from sharing my factual experience with the company. In my response on that same day, I told them that I was prepared to take Fox Movers and their owner Vazgen Gasparyan to small claims court, unless they were willing to settle at $280.00 (trying to reason that they still get paid for 4 men but only at the 2 hour actual time, and to remove only the handling fee, give them benefit of the doubt for the legality of the lift gate fee). Their response on 3/10 was to settle at $150. I did not accept this. I have since filed a complaint with the Federal Trade Commission, IL Attorney General, and the Better Business Bureau. If needed, I am prepared to take them to small claims court in order to receive the full $385 refund that I believe I am entitled to. TLDR: Their estimate was for $460, they charged for a more expensive service plus added additional charges for total $730. Move actually took 2 hours for about 1 mile move. They were late, forced me to pay cash, broke their verbal promises, did not assemble furniture correctly, and were slow in responding to my initial refund request.

Pathetic service Booked for 9am in the morning and waiting outside of apartment. No one came. When contacted back they keep changing time. Rescheduled for 12, then 1, then 4 pm. Even now i am not sure if this is going to happen or not. Never keeps what is promised. Don’t book fox movers. Go for some other professional agencies who can keep up the word. You do business with these guys, you will get into deep trouble. Total waste of time. Not recommend

Fox Movers company not only accommodated our move on short notice but then sent extra guys at the first word that the move needed it. Super impressed with how hard they were willing to work for our business and business to come!

Amazing speed, professionalism, and competency -- great guys. Move from my house to a far apartment in record time and great price. Highly recommend