Grand Appliance & TV

DO NOT DO BUSINESSS WITH GRAND APPLIANCE!! We bought a Washer from Grand Appliance approx. 3 months ago. They installed it. When they installed it they reversed the hook-up for the hot and cold water. So for several months we thought we were washing our clothes in cold when it was actually hot. It ruined over $1,300 worth of clothing. I have waited three months for them to come to a settlement. First they offended us with an offer of $200 without even looking at the clothes. Then they decided that they needed us to send them the clothes so they could inspect them. We have been doing business with this company for many years and have spent well over $30,000 in their store. They acted as if we were lying to them. We complied with their request and sent them our clothes. The result was a wait of over 6 weeks and after several phone calls, they decided we should receive a check for $79 because in the Customer Service Managers opinion (Chris Larsen) there was only one piece of clothing that was ruined. In reality it shrunk almost all the clothing and turned remainder into rags. Some of that clothes was one of a kind with specific washing instructions. However, the Customer Service Manager, Chris Larsen, proclaimed his vast knowledge of clothing and told me that the clothes in question were still the same size and the pants that were turned into rags looked like they were right off the rack. And then he proceeded to tell me that they connected the washer correctly even though I have the receipt from their own installer saying they were not. When I asked to speak with his boss he said no. He told me I could only speak with him. I am still waiting for a telephone number of his boss so that I can tell him/her the truth and get this resolved. He was disrespectful and condescending. I have never been treated so poorly by any company and especially from a Customer Service Manager. Grand Appliance should be ashamed and terminate this individuals employment immediately before he can ruin more customer relationships. We are building a lake house and were going to purchase all of our appliances again from Grand Appliance. They were going to be at the highest end and we were prepared to spend another $30,000 but NOT anymore. Grand Appliance you have lost another customer and I will go out of my way to inform as many people as possible of the terrible treatment I received from your company. I will also be returning the over $1,000 washer we just purchased from you.