Jensen Retaining Walls Inc

They did a great job for us, we are very pleased. Dave came up with a solution for incorporating a fence with the wall, and it looks fantastic and is exactly what we wanted.

We had Dave come out last Summer and give us a quote on a driveway retaining wall. His quote was cheaper than we could have built our wall ourselves (materials, bobcat rental, etc.). He said he could schedule the project this fall. Just after Labor day Dave calls us, he has a break in their schedule and can put our retaining wall in early! During the project, we discovered the people that built my house didn't put stone facade under the ground level. Dave extended the wall over 5' to cover this area. We are very happy with Jensen Retaining Walls. I live in the Aksarben area in Omaha Ne.

Jensen did a retaining wall at my neighbors house across the street. They left all of their materials (large piles of gravel, dirt and bricks) in front of my house on my mulch beds for more than two weeks (this is a job that should have taken 3 days- the workers were there the whole day and would stand around on their phones and play loud Spanish rap music from 7am to 5pm). After they were finished, my mulch beds were completely ruined and they left trash bags full of mulch on my front porch. I called to request that they come lay the mulch as I am 7 months pregnant (which they knew because they saw me depart and arrive from work every morning and evening). The owners wife had VERY POOR CUSTOMER SERVICE SKILLS and was very rude and unprofessional. She got an attitude with me when I requested that they send workers to repair the damages. I left my address so someone could come fix it. About 30 minutes later the owner SHOWED UP AT MY HOUSE UNANNOUNCED with an intimidating demeanor interrogating me about "why I was so rude to his wife" and that I shouldn't be "bitching" about the mulch beds and that they "did me a favor" and "you don't look 7 months pregnant" implying that I should lay the mulch myself. I told him that he shoud practice better business by leaving the environment the way it was when they arrived. He continued to disagree with me and said "go ahead and write a bad review about me on google. I don't care. We will handle it the same way we do with all of our bad reviews and it won't affect me". I said "okay then I will, it's your business not mine". He then left without fixing the mulch beds. That was the end of our interaction. I am completely distraught that he came to my house in that manner and had the audacity to take that approach to a 25 year old woman who is 7 months pregnant. All I asked was that he or his workers lay the mulch as I am not physically capable. Also, if you're looking for a review on their quality of work I would not recommend, the work appears unfinished and a bit of an eye sore to see when I walk out my front door. I also spoke with my neighbors and they did not seem too happy with the work done (understandably and I felt bad that they wasted their money at this company). Good luck finding another business to provide services for you!

Jensen is lacking in communication and organization. He repeatedly asked to be "reminded" of when he said he would come out. Our project was delayed due to weather but that was not the problem. He said he would call when it was dry but 2 dry weeks later and still not a word from him. I called and left a message stating that his services were no longer needed and he could call to discuss or ask questions. He never made any attempt to contact us. I left a google review for him which he responded to, but now its gone. I assume he disputes negative reviews. Either way, if our money isn't worth remembering, he's not our contractor. We are flexible on time schedule but when you get no communication, its hard to trust him.