HQI Door Company

I called Angie’s List and was presented to HQI Door Company and what a messy experience with my issue still not resolved. I initially texted with a rep, Jason, and shared images of my build. I next asked for an in person visit so that they knew what they were up against. We scheduled a date for two of their tech to do the work and save cost on time which was great! However when the technicians arrived they immediately advised that they were not going to do the work as there was nothing they can do as I needed the correct railings and to their disappointment Jason should have made note of this. Almost a month in communication going nowhere I e-mail customer service. I later received a call from Jim who apparently is the owner. He came out and look at what was need, said he would do right by me and provide a quote that reflected the time wasted to make things right! Jim reached out on October 18th, I had to hunt him down finally got a response on November 22 that I was going to receive a quote the next day and here I am In December. My first communication was Sept. 13th. I work in a customer service industry and the service and follow up from HQI Door is beyond the worst. Unless they make things right. I would not recommend this company whatsoever….