Renew Crew of The Triangle

Worst experience ever! Stay clear of this company. Very unprofessional and workmanship is terrible. Had my pool decking resurfaced and the experience was bad from the beginning. Took them 2 months to get started after many excuses, then over 2 weeks to "complete" (they say completed) a job that I was told would take 5 days. I told them not to return to my property due to the quality and unprofessional acts of their crews. They did not cover up my wooden deck when pressure washing the concrete and got over spray on the furniture, bar, and wood decking. The owner assured me this would wash off but never offered to clean the items or the deck. 1 month later and over spray is still present. When the coating was applied, it was the most unprofessional job I have ever seen done by "professionals". There were runs every where in the product. After many text messages, the owner finally responded and said he would make it right. He was able to get most of the runs out but has never been back to inspect. The work around the pool edge looks like my 12 year preformed the work. Spaces in the concrete not painted and paint on the pool liner all the way around. The "workers" got paint on the bottoms of their shoes and tracked it all over the wooden decking. Again no offer to make this right other than trying to remove with paint remover which would have damaged the deck coating. Just an all around terrible job. With the virus in full swing, my wife works from home and had to change rooms for conference calls because the language used by the employees was so bad. Very embarrassing for her and the kids home from school. All communication with this company to try and get the work done correctly was initiated by me. Not once was there a follow up visit or call made to me unless to ask for the balance on the agreed upon amount. I am now redoing this work (mess) myself! Buyer beware of these guys!

Unfortunately, we had a disappointing experience with Renew Crew of Raleigh. Communication was a problem, as we had to follow up several times with the company to ask about scheduling, billing errors and other details. When the job started, there were several problems along the way. The biggest problem was that the technicians did not protect from their overspray, so there was excessive stain sprayed on our lawn, our gate hardware and other hardscaping, as well as some overspray on the house and downspouts. The crew also stained 60? of our neighbor?s fence that was supposed to be power washed only. Ultimately, the fence turned out beautifully, and the owner did take appropriate steps to remediate the problems, but the entire process was frustrating from start to finish.