Connett Services

I was directed to Connett services by my Home Warranty because my Furnace stopped working. Connett service sent a tech over to look at it and he recommended we get a new furnace which is fine because ours is very old. After the technician left, i was told i would get a call the next day but never got one. I proceeded to call each day for the rest of the week (3 times) and each time i was told that someone would call me back to schedule an install but i never received a call. These people keep giving me a run around every single time i call. It took over a week from when the tech came to my house for them to SCHEDULE the install of my new one. By this time, they told me i have to wait 4 more weeks. Unreal. This company is absolutely terrible with communication. I understand if you are busy, just say that instead of giving us a run around. I would not recommend them AT ALL. Save yourself the headache and reach out to someone that wants to work with you.

Connett services was sent through Hsa home warranty to fix my central air conditioning system. I still do not have working air conditioning. I contacted my home warranty company Hsa on 8/26/2020 because my central air was not cooling the house. They sent out Connett seriveses. Connett services technician showed up and said our ac unit needs replaced but they managed to get it working while awaiting approval from Hsa for replacement. They submitted it for approval through Hsa and ordered a new ac unit. The new unit was schedule to be installed on 9/23/2020 in the afternoon. The technician did not call before arrival as he was supposed to and showed up at 8am. That afternoon we turned on the air and waited 3 hrs later the temperature in the house had not dropped at all the next morning it was 63 Degrease outside and 75 inside. On 9/24/2020 we again called Connett and my wife left work early to meet them. They proceeded to check everything out and determined that a relay went bad in the furnace. They replaced the relay and left. Three hrs later still no change in the house the air was still not functioning correctly. On 9/25/2020 we again called Connett and they came out and said everything was functioning correctly and could not find an issue. Three hrs later again no change ac still is not cooling the house at all we then noticed the ac lines are freezing up outside. We again contacted Connett and they were unable to come out till 929/2020. On 9/29/2020 they showed up and i told them the ac lines are freezing over. The technician was in the basement for approximately 30 min and then informed me that he was the first tech that we had out to our home and had made the determination that the ac unit was at fault. He then told me that he was unable to obtain any model number or specs from the old unit as it was badly weathered. He had ordered a 2ton ac model based on his experience and now believed that the old ac must have been a 1.5 ton and the new 2ton requires more air flow than our duct work can handle and said we would need to add 3 additional runs to make it work. He said he would talk with the owner and they would get back with us about installation. When they did contact my wife they told her we would have to $900.00 for the installation of the outlets. Connet was given instructions to have the owner call me after 4Pm on Tuesday or anytime on Wednesday as i am a law enforcement officer and work in the jail and have no access to my cell phone during the day. The owner called me Tuesday at 9am and left a voice mail. I promptly retuned his call after 4Pm when i was off work and was informed he is out of the office the rest of the day and would call in the morning. It is now nearly 3Pm the next day and still no call. I wanted to inform him that i had removed a capped off 6in duct on the plenum and removed a 14in x 14in access panel for the a coil and ran the ac which should allow ample airflow through the system yet the ac still froze with in 3hrs of run time. Filed a Better business bureau complaint due to Connett services inability to fix my issue and the owner had the nerve to lie and say my wife said the freezing problem was part of the original issue. The warranty company sent out another contractor after Connett refused to return due to my B.B.B. complaint. The other company replaced a TXV valve that Connetts tech soldered without a cold wrap and destroyed the internal diaphragm and wow my A.C works great. If you would like to hire a company that will try to rip you off and call a civil servant liar then Connett Services is for you.