Frisby Roofing & Construction

Skylight installation. Do not use this company they are crooks. On July 8, 2022 I paid this company 50% of an estimate to replace two skylights. They took the money and didn't do any work. Follow up phone call didn't work. i was always told they had to talk to a foreman, or someone who would get information to a scheduler. They would call periodically but not often with the same message that they had to talk to someone. It never got further than that. One time I spoke to a man who was annoyed that I called and said they had to send someone out to measure. I told him two men had already come out and the second one measured the existing skylights. Obviously he just made this up to get me off the phone. On September 19th I got another call with the same message that she had to talk to someone else and would get back to me. On September 20 th I decided to cancel the order and sent an email to Brittany expressing my displeasure and demanded a refund. On September 30th I received a call, same old story, that they had to talk to someone in the company about scheduling and would call me back. I replied that I canceled the order and she said she would initiate a refund. On 10-14 I called and was told refunds took 30 day. the lady said she would check and send me a text message. She never did and her attitude expressed that they were never going to voluntarily refund the money I paid in good faith, I am filing a claim with the Better Business Bureau and Ohio's Attorney General. If it has to go to Court I will do whatever it takes.

Do not hire these roofers unless you want to royally piss off your neighbors. They would NOT stop banging on our door while we were sleeping, just to ask us to move our car for the second time today. If someone doesn’t answer on the tenth knock, give it up. They even tried opening our front door before we finally answered. It’s a good thing it was locked or someone would be shot. They have set up shop and are working on OUR property, not that of the house they are working on. There is no way to get to this area besides opening and intruding through our (the neighbors!) front gate. They never notified us or asked permission to do so. I called yesterday to complain and they are back at it with the same shit today. These people are lawless.

I contacted Frisby Roofing about the flyer received, is the price still good, etc. Of course it was! So we talked about everything that's included, not included, time frame, etc. I am assured that they are 3-4 weeks out right now, things are going smoothly. I told Brittney I would call her back and let her know my decision. Needless to say, Brittney proceeds to call every day for about a week, wanting to know what's going on, am I signing, are we doing the roof, etc. For some stupid reason, I decided to call Brittney back and proceed with Frisby Roofing to replace our roof. Again, we are assured 3-4 weeks’ time frame, just need to sign the papers, the deposit and we are on the list. After signing the papers I am asked, do you want your weekly update via text, email or phone call? I ask for a phone call weekly so we know when the materials will be delivered, installation, etc. We signed the papers on May 30, our first update via email from "Enu" was on June 20, and three weeks had passed with no update. Why didn't I call? B/c it was in their contract to update us, so why bother when they start off by breaking their contract themselves! After going back and forth with this "Enu" person, I am told that it takes AT LEAST 6 weeks from the deposit to get the roof installed. Now the contract we signed did say 3-6, but one would think the person selling the product would have common sense to not lie, right? Nope, no matter what was said, it was going to take at least 6 weeks to get started. Finally, after no more updates from "Enu", the only time they would update me is if I reached out first, I emailed their General Office Manager on July 11. At that point it has been 6 weeks from when we signed our contract and they took the money. There was not a single hesitation to get that initial deposit, they were all over that. The office manager forwards my email over to a production manager, we are in luck, it's our turn and our roof is soon to be installed! WOW, crazy how that worked out, isn't it? The materials will be delivered EARLY on July 16, roof will be completed that day. The workers will be there probably between 630-7am to start, so have cars moved. On July 15th I get a call stating that it's an 80% chance of rain on Monday, we are going to push the install off until Tuesday. They will still deliver the materials though on Monday so they can start first thing Tuesday morning. This is understandable, it shows 80% chance of rain, I don't need water in the house so that's no fault of Frisby. Tuesday July 17th comes, I get up...move the cars, get our patio furniture out of the way, everything is ready, just need some people here to tear off and put a new roof on. We get to 7:30am, no one is there.....8:30am, still no one. Maybe they had a late night at the bar, who knows, I can only imagine the excuses. 9:30am comes and still no one has shown up to do the work. I talk to Mandy at 9:38, she said she talked to the crew, they would be there to rip off and replace the roof today, it's still happening. They finally showed up at 12:30 to start the work, they were done by 5:30 and completely out of there. The flashing from the sideing to the roof used to be white, it looked good since all the other trim was white. Instead they installed black flashing on the house, no questions asked, just here ya go, and you get black flashing to go with your white flashing. When Suzy contacted me in regards to was everything completed, etc. I brought up the flashing issue. I was told the flashing come with the shingles, so that it matches the shingles. Anyone ever seen a pack of shingles also come with flashing? I haven't, you purchase it separate and install the color you want. Then she said the flashing color is ordered based on your shingles, not the color of all the other trim on your house, but the shingle color. So if everything on your house is white, they don't care, they will put what color they want on there. When asking about fixing it, you are told it's not an option to choose like you choose shingles, unless you tell them to change the color. So on one hand they say you can't change the color, then they say you can change color if you tell us, yet you were never told you had the option to change it. Rather than fix the 20ft of black flashing they put in that clashes with the whole house, you are stuck with it, that's the solution they give you. Bottom line, was the roof put on right? Who knows, probably won't find out until it rains. Would I recommend Frisby roofing? Not a chance in .... The communication is horrible, it's nonexistent is basically what it is. Unless you reach out to them after they have your deposit, expect to get no communication in return. Don't let all these reviews fool you, just b/c it's cheap doesn't mean it's worth it. If you are up for a headache and let downs, sign a contract with Frisby, they will not disappoint you in that aspect. I would highly recommend finding a different company, otherwise hold on for a wild ride!

I was having trouble with my insurance company, and then I hired Frisby Roofing to fix my roof. They sent my shingles out to "dye test" them, to make sure they order the exact shingles, for my repair. And then the color didn't match so we were approved for a new roof. The ladies in the office were wonderful, helping us pick out shingles and making this process as smooth as possible. By the time the roof was scheduled my wife went into labor, and they gave us plenty of notice so she could leave the house for the day, and even sent someone from the office over to pick up the insurance check so she didn't have to take our infant out. We are very pleased with how this roofing nightmare turned into a very pleasant experience. THANK YOU FRISBY ROOFING