America's Choice

I am a new home owner and through my warranty America's Choice was the contractor provided. While initially I received a call to set up an appointment the experience has been TERRIBLE and down hill since. Schedule time was 8/23 8-10am so on the morning of the appointment I get a call at 9am someone (they provided no name) called to confirm however they shared the person called out and they needed to know what time window was given to me. Sounds like a disorganized and unstable company. Contractor shows up and checks washer (10mins tops) well the inside needs to be replace or a new unit let me call in for approval it can take 3 days.... WAITING, WAITING did I say WAITING here we are a week later 8/31 and still NO call or response to my emails. I have two small children and I need my washer repaired all I am expecting is some CUSTOMER SERVICE. Do companies do that give courtesy calls, follow up, let the customer know what is going on and the expected resolution date? To think they didn't have any problem cashing my check! I would like the owner to call me as this is just down right unacceptable! Sign, A Very Disatisfied Customer