Rinfret's Appliance Service

I don’t often write reviews except when customer service is outstanding or unfortunately, extremely poor. More importantly, if I were the owner I would want to know how my business is being managed. 

I was in need of a part for my dishwasher. I have been a customer of Rinfret's appliances for decades, going back to when it was Sturm's appliances. A few of my neighbors told me they no longer use Rinfret's because they had bad experiences. We often share and recommend contractors. I have always dealt with Joe in the past and he was always very professional and a pleasure to deal with. Because of that, I disregarded and gave them a call. 

 The morning of the appointment, I received a call from Matt telling me he didn't have the part and would need to reschedule for the following week. I told him I wasn't happy and asked if the part could be expedited. He replied "no" abruptly and rudely. After explaining I want to keep the appointment next week but was going to try and find someone who could help me sooner, he almost hung up the phone on me. I want to make myself perfectly clear to everyone reading this, I understand parts can arrive late. It was because of Matt's attitude and rudeness that prompted me to take the time to write this lengthy review. 

 Because of his behavior, I decided to call back to insure the appointment was kept for the following week. I spoke with a woman who was equally as rude and told me they decided to cancel the appointment. 

 In this Covid world, where so many local businesses are struggling and going out of business, it's sad to see such a decline in service when retaining customers is more important than ever. It took only one call for me to find someone else to assist me with service. It's true what they say-it can take months to gain a customer and seconds to lose one. 

 I should have listened to my neighbors...