TruBlue Total House Care of Mason

Shady, unprofessional, unprepared. That sums up my experience with a small drywall job they “completed” for me. After a basement flood I took bids for drywall replacement and painting. I went with Trublue because I’ve seen their trucks in Mason and thought that since I’ve seen so many that they must be doing really good work. Well what a complete cluster. They promptly came out and bid the job. I accepted the bid and waited....and waited for a response until I finally reached back out to them only to be told that they never received the job acceptance email, which I then sent a copy of the email where they thanked me for accepting the bid. That should have been the first clue of what was to unfold. After a few weeks and a few reschedules, they finally came out. The project was a 6’8” x 34” section of drywall and a small section on the opposite side of the wall to just be rough finished since it’s a storage room. Should have been one piece of drywall, one horizontal seam in the large piece...easy work for a handyman company. By the way, the only reason I wasn’t doing this job myself is because insurance was paying for the work. So the kid shows up with drywall and mud....no seam tape. Someone else finally came with the seam tape. For whatever this kid made multiple pieces and unnecessary vertical seams and completely misaligned the edges since he missed the stud so one section was sticking out further than another. The solution....26 pounds of mud and wait a few days to dry. He came back barely sanded, no skim coat and he proceeded to roll paint so heavily that there were drips everywhere on the wall. This would not do so I made them come back and try again. Instead of starting over they just cut away the uneven section made additional vertical seams and mud. I will say at this point the uneven section was passable, but the corners of the wall were a mess. Another guy came out did some patching some sanding I guess to try and make it better. He ended up peeling off a section of patch and said he call to come back out and I’ve never heard from him again which has prompted me to express my dissatisfaction via a voicemail and this post. This should have been a 3-4 day job since it requires multiple steps and drying time in between them. It’s been nearly a 2 month process...it’s pathetic. They never covered any furniture, or put down plastic or drop clothes. Drywall is always a messy job. Now I’ll have to find a good house cleaner to knock down all the dust that has accumulated. Just an awful experience. The people that work there or at least the ones that came to my home don’t really seem to fully know what they are doing. I advise staying away if you need home repairs. I have since discovered that they have family and friends posting positive reviews on all forms of social media. I should have done more homework on them and that’s my fault. I’ve seen their trucks all around Mason so I assumed they were a reputable business. I’ve left this same review on multiple sites and social media’s. This is my honest, accurate review of my experience. The owner has copied and pasted his own response to my review in an attempt to save face. I’m sure he will do the same here so if he does the following will apply....No one ever took their shoes off including him the one time he stopped by. They wiped down some picture frames one time, however this was multiple days of sanding not just one. So the room and the entire lower level of my home is covered in drywall dust because they didn’t properly prep the area. The bid, which I still have, did include painting the entire wall. There was no final walk thru because the job was never completed so I never gave a “that’s looks fine and great”. They told me they were coming back out to finish and would call me to make sure I was home. I gave them way too many chances to get this right and I was overly patient. In the end, They didn't show as expected and that led to a final voicemail expressing my frustration. There were no responses to that voicemail, no texts, no follow up

TruBlue of Mason provided excellent workmanship and service

I hired a maid through TruBlue Total House Care of Mason. She did such a good job, I made an appointment for her to come back next month. I like how they leave the place looking spotless. Hiring a maid is a lot easier than doing the cleaning myself. A huge time-saver.

I contacted TruBlue Mason for a handyman. They sent someone who was experienced. He arrived on time, installed a new wax ring under the toilet, and then fixed a leak under the kitchen sink. They charged me a very reasonable price. I would definitely use TruBlue Mason again.