Above Parr Hardwood Floors

We hired this company to refinish our railing and stairs at a price that was satisfactory. I offered to do some of my own taping and prep-work to alleviate what I thought was a high cost project. Was told there’d be 2 people working and a couple of days. Supposed to get a heads up call on day one. First day came (day late) no call. One guy, yes, one guy just showed up, not 2. Crappy first impression. First reaction from him was shock to see how much I prepped! Said no one has EVER done that. He did work the first day in-between 20-30 min smoke breaks almost every hour, did the tenting and started sanding with my assistance as well. Came back the next day still by himself and at the end of day 2, STILL not finished with the sanding step even though I was also helping where I could. I started asking some questions. Especially how little he was getting accomplished at the end of the 2 days. Looking for confident reassurance like ‘This part always takes longest’, etc. Instead, I was met with inadequate answers and as I later learned, actual job abandonment. Day 3 and I was called by Bryan (the owner) late morning telling me he was going to complete the job. Was actually a little surprised to see that effort put forth from the owner! That’s (100%) something I would have done if I were him. The previous person worked a total of 9 hours over a two day period by the way. So ‘2 days to finish the project’? I can certainly understand, there’s a possibility for something to take longer than normal (as was in this case). However, it was because the first guy decided to pull carpet on the stairs (which actually was the right way to do this). Bryan asked if we had any carpet to replace it as to avoid pulling 1000s of staples from the old carpet. We were able to accommodate him yet again to avoid the pain of removing 1000's of staples which I had even already spent a couple of hours doing. I worked right along with Bryan the ENTIRE time he was here. I was basically his unpaid helper for 3 days!! After I spent more time on my own project than both of them put together by taping, sanding, spraying color and applying clear coat finish…I thought I’m working on my own project now.’ The stair/railing project finally got finished and it was time to square up and I felt like if I asked for a small discount (I do mean small) it would certainly be granted because I was involved with ALL of the work!! Not only was I DENIED this request, I was never actually even THANKED for making his job easier and I honestly couldn’t believe it. Instead of getting into it with him, stating the obvious that had I not done anything at all, they’d still be working on my house for a couple more days! It was already more than double the time I was told it would take now at 5 days (self induced by them). I just paid him. This is absolutely not about the money. It’s the proverbial ‘principle’. He denied my request and obviously this company is in desperate need of money. I spent loads of my personal time on this including taking time off work! I’m simply shocked that he didn’t honor my request. Or even COUNTER with a smaller discount!! I texted him once he left the house (after he was paid in full) to give him one more opportunity to do / say the right thing. Not to my surprise, he never even had the courtesy to respond to my message and that said it all. I wouldn’t have needed to leave this review if he was a stand up guy and just tried using a little honest integrity. My final thoughts are that I’d steer clear of this company. I’ve learned that price isn’t always the most important part of the transaction. Competency and the ability to answer simple questions about the work being performed (that you’re spending your hard earned dollars on) is just as important. There's plenty of companies out there that will not put you through what I was put through and may actually do the job 100% on their own, you know. Without your assistance. By the way, the finished project turned out great. After all, I had more time in it than they did!