Upscale Properties LLC

The leasing agent was the only pleasant part about this experience and despite her being AWESOME I still can only offer a single star. While - I will admit that they gave me my full security deposit back - it's likely because they realized I didn't give them the full scope of my financials, knew my rights, and had the capability of paying for representation and representing myself in court - and I let them know that. That might not be the case, but I don't know what to make of the interactions and actions of owner management other than finding them predatory towards low income individuals. They treat them like trash - at least the ones in my building. When I moved in, there was a missing cover for the bathroom exhaust fan, a shower head that didnt spray - think a sad trickle - no stopper for the bathtub.... I was unable to use the bathroom to clean myself until I went and got my own shower head. On move in it had been promised they would fix it - and after a week. Well. I solved my own problem. The AC unit in my unit is circa 1996. (AC units have a typical life cycle of 15-20 years... this one is almost 30) They will ask you to replace the filters, which seems like an easy task - until you get super grossed out about the air quality in your unit because the filter get FILTHY within a week of replacing it. When it stopped working (I mean it's ANCIENT) they suggested it was because of the filters. After waiting an additional week in the summer with my fancy new filter I let them know it was likely the split system in the unit and guess what? It was the condenser outside! Look at that not my fault - but they sure assumed it was. There is an open-air drug market in the parking lot, and potentially other units with the number of folks that DO NOT live here that come up stairs for 15 minutes and leave - sometimes falling asleep in the parking lot. - yes - I did let them know about it - but I am pretty sure they want Crack heads in their units, because they are easier to sue and less likely to stand up for themselves. It is against their company policy for you to be present at final walk. They will require you to get your carpet professionally cleaned they want a receipt from your professional cleaner "So they know you didn't just do it yourself" I guess they assume you don't know how to clean. Only explanation I have for that. I called and got their stairs investigated after MULTIPLE people in my building warned me about them the day after I moved in. The stairs failed. Upscale was dinged with a building code violation and it took them until their deadline to get it fixed. There are likely other building code violations at this Donabrook address. I do have concerns of the safety and structural stability of the rental apartments in the Donabrook building. Ceilings were caving in all over the building earlier this year, a crack formed on mine, and the floor was sinking... but by my move out - it hadn't fallen through. Between these Building code Violations, willful neglect of their community facilities, cost cutting on any maintenance issues, ZERO pest control policies other than blaming the new tenant when they notice, and blatant lying by Owner Management, I would offer zero stars. If this is the only thing you read and you are determined to rent from them. Take A Video - bring a witness, and note EVERYTHING that you think they might ding you with at the opening walk. They will take your security deposit if you back out of application, (that lease is a trash fire and questionable to put it lightly) repeat process at move out. If they feel like you are too poor or stupid to stand up for yourself they will lease you an apartment and sue you later.

Terrible company to do any business with.

Things that make you go "Hmmmmm???" First let me state that I should have "listened" to all the complaints their google thread but I don't like to prejudge anyone based on anyone else's opinion....but I learned the hard way. I applied for an open vacancy. Paid the application fee. Explained that I was in a very urgent situation due to a house that had black mold. I was approved by TWO separate BANKS for a $280k purchase, approved by TWO other property management companies for a $1200 and $1600 rentals (that I really don't want b/c of the area), yet denied by Upscale for a $775 rental. I provided Upscale with MORE than enough verifiable financial information for a favorable decision since I'm in a great financial position with 13+ year work history. I have a good credit score, over 10k in "play money" in the bank, with a whole lot more dedicated for a house purchase down payment independent from my "play money," great credit card limits, on-time payments for everything, super low debt as well as stellar long-term rental history, not to mention I make over $50k/yr so a $775 rental was cake. I get an email stating they denied my application because they couldn't "verify my employment nor my previous rental history" even with tax returns, pay stubs, bank account statements, and deposit history. Hmmm. ....WELL....come to find out....after contacting previous landlords and my bosses about "WHY didn't you answer the 859 number?!" I was told, "What call? Didn't get a phone call!!" Someone correct me if I'm wrong, but in order to verify....they kind of need to CALL the employer and the landlord?? Right? They did neither according to both of my bosses and both of my previous landlords. I should have stuck with my gut about the rest of the reviews and avoided them. I'm sure the owner will snap back with some snarky comment like the rest he's left, but I have three texts (from previous landlords and from my current boss) stating NO ONE from their company called to verify a single piece of info. Since they took the $35 application fee, I have no qualms about listing this review. Should the owner even try to say this is not an accurate review, I will start sharing the recorded phone calls with all parties for public consumption. Amazing how two national banks mortgage divisions can not only verify the information but approve me, but one little property management company cannot.....oh,wait, they'd actually have to call to verify.... **Finally got a response from the owner, Michael Wang: **Apparently he had an issue that I have an out of state DL (didn't have to change it b/c I'm a student). **Had an issue that I rented a 5 acre farm from my parents as it's their rental. **States lack of verifiable rental (Provided rental history from 2007 to present, 1 prop management co & 1 family) NONE OF THEM were contacted **States that I'm "currently in litigation with a landlord" which is b.s. I've never been in litigation with any previous landlord or management company about anything for any reason. **********STAY AWAY FROM THIS COMPANY***********