HVAC Company - Lawrenceville, GA
Average rating
3.75
3.8
Average rating
Average rating
Haley M.
This company was assigned to us by our warranty for an HVAC issue, they were HORRIBLE. We issued our claim on Friday 7/10, the HVAC company was meant to be at our home for an inspection the following Monday. They never showed up, we received texts, emails and a phone call saying they would be at our home in 20 minutes. I had to call them to find out they were not coming to our area that day and they had made a scheduling mistake. They weren't able to come to our home until that Friday 7/17, they said they knew the issue and had to contact the warranty company to review if it was covered. We had to contact the company multiple times to find that they "contacted" the warranty and it was not covered under our warranty and would be around $250 to repair. However, when we called the warranty company to ask a question they said they had never been contacted by the HVAC company. We had to contact the HVAC company again, multiple times, to confirm they sent the information to the warranty company, which they finally did that afternoon. In the morning I received an email that it was not covered, so we called the HVAC company back to schedule them to come make the repair and we would pay the additional charges. We then scheduled them to come out Friday 7/24, and were given a window from 8AM-1:30PM. At 1PM that day we had to call them multiple times to ask when they would be coming, the tech said he wasn't sure and needed to call me back, which he never did. I had to call the company main line 13 TIMES before they would answer my call to tell me they had lost the part they ordered to my system and they would not be making the repair. Then they said they recommend I contact another company for the repair. I have NEVER had such an unprofessional and poorly communicated contractor ever. I work in construction! I will never recommend this company again.
Robb K.
It seems many will agree that this company lacks integrity, I am here to inform them that their service techs run stop signs in residential areas. Please have more courtesy to the residents and their children.
marissa w.
Don't let these amateurs do any business near your home. They have no idea when they're doing and they lie about the "work" they've performed.
Kathy S.
Repair person came. I paid. He did not fix it. I have called several times and they say they will send someone to fix it and they don't show. I took off work to wait for repair person that never showed.
Address
1800 Cedars Rd Ste 106
Lawrenceville, GA 30045