DC painters and More

I contracted Devin with DC Painters and More (same as Cox's Painters and More) several times to do work. Each time things went pretty smoothly, but on the most recent project Devin took two different deposits from our company and refuses to refund the money, even though the materials were never purchased. Devin took a deposit for flooring materials (that were never purchased, because they were never picked out), and when I asked if he would install a shower door for the same customer, he asked for another deposit. I was hesitant since we had already given Devin a large sum of money for the flooring materials, but decided to go ahead and send him another deposit because I trusted him. After missing appointments with the customer, failing to call the customer before to notify her, failing to call the customer after to apologize and set a new appointment, the customer decided against having Devin complete the work at her home. I reached out to Devin for 5 straight days hoping to figure out what was going on, and he wouldn't respond to me either. Finally, Devin responded back by stating that because I broke the contract (which we never signed a contract) by deciding not to work with his company, then he gets to keep the money! His exact words were "I don’t give back money so I guess your just screwed ". I explained to Devin that the money was for materials that were never even picked out yet, and the customer decided against contracting his company at this point due to missed appointments, bad communication, etc. I gave Devin ample time to return the deposits that were for materials, and he has refused. This is over $2,500 that Devin has taken, and I feel that all others who think about potentially hiring this company to use better judgement. We contracted him many times in the past, so if he doesn't have a problem taking money from us, who sent him business regularly, I imagine he won't have a problem taking money from anyone else. Now we are moving forward with the local authorities, contacting the state's licensing board and the BBB. It is considered theft when taking a deposit for materials yet never actually purchasing the materials. Not to mention we never signed a contract with the company.