American Mechanical & Plumbing

If I could give zero or negative stars this would be a more accurate review. I have been without air conditioning for 5 days now thanks to this company contracted through our home warranty company. We were scheduled for Monday, no call and no show. Called again on Tuesday and were told by the guy that answered the phone that he could not help us because he was on lunch. after several more phone calls we finally get someone out Tuesday afternoon who could not help us because they are an AC company who "doesn't carry freon on their trucks". We were promised we would be put on the schedule for Wednesday. Wednesday, no call - no show. Called the office once again and were told that an "emergency" came up and the technician would not be able to make it out but we were assured that we were on the schedule between 11am-3pm on Thursday. complained to the home warranty company who was also assured that were were on the schedule to Thursday. Thursday morning we call to confirm the appointment and the technician hung up on us. repeated calls were sent straight to voicemail. Called the home warranty company again who called American Mechanical and confirmed the appointment. 2:30pm we still have not seen a technician so we tried to call again and twice were sent to voicemail. Coincidently calling from a different phone number were were able to get an answer. The person I spoke with was extremely rude and told me that I was first on the schedule for tomorrow. When I asked what had happened to the appointment for Thursday he informed me that I was never on the schedule at any time before Friday morning even though he had confirmed to both me and the home warranty company that we were scheduled numerous times before. This is the most unprofessional outfit I have ever had the misfortune of dealing with. I recommend anyone seeking plumbing or AC work avoid this company like the plague.

Worst plumbing company ever! Chosen by American Home Shield to take care of outdoor faucet and indoor plumbing related to changing out faucets in guest bathroom. Said they had to order parts, one month later still waiting. Called American Home Shield, received call from plumbing company that parts were in and they would be here 5/11/2016 to do repairs. Waited at home for them to arrive, guy walked in, looked at faucets and said...parts are in but they came in a shipment today and are at the office so we have to check and be sure these parts are there! Seriously!! Apparently the parts they needed for this job still aren't in because he still hasn't called back.

This is the least reputable plumbing company I have ever worked with. They came on a day to specifically fix a leaky sink. The mechanic was trying to take advantage of the fact he was dealing with my wife, who did not know much about plumbing. Not only did he not fix the sink, but he took upon himself to inspect the rest of the house and assured her the master shower and flooring needed to be ripped out and the stool in the guest bath needed to be replaced. Ironically he didn't drain the stool to look underneath he just looked at the outside. I called a different plumber with a different company to get a second opinion and none of the problems the first plumber found needed repair. It is now a year and a half later and there is nothing wrong in my house. Don't trust this company they were dishonest with me for their own benefit instead of the customers.